Notice Information
Notice Title
FWK1116-Provision of Customer Services Training
Notice Description
The Authority wants to appoint a supplier who can work with us to deliver customer service training and potentially other learning interventions that supports achievement of our customer service strategy and delivers cultural change. This training will be delivered to members of staff who work on the Parliamentary Estate. The Authority's starting point will be to develop and deliver a core workshop that compliments the roll out of the Compliments, Complaints or Comments (CCC) Project. We are seeking a provider who is able to work in partnership with us, to refine and adapt methods and content to meet our needs as the CCC Project develops and who can potentially suggest new methods and innovations to help us achieve our strategy and drive change. In addition to the CCC project business teams may have additional Customer Service learning and development requirements. They will be able to access support via this Framework so that all customer service training is delivered in a consistent manner and supports the KPMG Nunwood 6 Pillars approach whilst also meeting individual departmental needs. Any learning intervention outside of the CCC project will need prior written permission from the Contract Manager. We are aiming to offer training which enables staff to be willing to seek, respond positively to and reflect on feedback, using it to improve services. Any intervention will need to support staff to develop these skills alongside encouraging adoption of our organisational behaviours launched in 2017. Additional information: Tender submissions must be uploaded to the e-procurement portal: electronic responses submitted via email are not acceptable. To access these documents select the tender reference FWK1116 in the "current tenders" list, click on the "view tender details" and express interest by clicking on the button provided. You will need to register your company details, thereafter you will be issued with a username and password. If you have previously registered with In-Tend, please follow the link shown which will redirect you to the home page where you can log on using your existing username and password to collect the tender documents. If you have registered and forgotten your username and password, click on the "forgotten password" link on the In-Tend homepage. Please keep this username and password secure and do not pass it to any third parties. If you are experiencing problems, please contact the PPCS Business Support team via email: ppcs@parliament.uk or call +44 (0)207 219 1600 for further assistance. You are advised to allow sufficient time when responding to this ITT, and for the full uploading of documents, prior to the closing date of 12:00 noon UK time on 22.5.2018. Late tenders will not be accepted. If you are uploading multiple documents you will have to individually load one document at a time or you can opt to zip all the documents in an application such as WinZip or WinRAR. Is a Recurrent Procurement Type? : No
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-7db37b59-9443-4c6a-be4d-b787dbfa8cd3
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/00961b12-2f56-4cda-b9d9-c6c2361adc2a
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure (above threshold)
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
80 - Education and training services
-
- CPV Codes
80000000 - Education and training services
80500000 - Training services
80510000 - Specialist training services
80511000 - Staff training services
80521000 - Training programme services
80530000 - Vocational training services
80531000 - Industrial and technical training services
80532000 - Management training services
80570000 - Personal development training services
Notice Value(s)
- Tender Value
- £250,000 £100K-£500K
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 24 Apr 20187 years ago
- Submission Deadline
- 22 May 2018Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 1 Jul 2018 - 1 Jul 2022 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- PARLIAMENT UK
- Contact Name
- Parliamentary Procurement & Commercial Service
- Contact Email
- ppcs@parliament.uk
- Contact Phone
- 02072191600
Buyer Location
- Locality
- LONDON
- Postcode
- SW1A 0PW
- Post Town
- South West London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI3 Inner London - West
- Small Region (ITL 3)
- TLI35 Westminster and City of London
- Delivery Location
- TLI London
-
- Local Authority
- Westminster
- Electoral Ward
- St James's
- Westminster Constituency
- Cities of London and Westminster
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/00961b12-2f56-4cda-b9d9-c6c2361adc2a
24th April 2018 - Opportunity notice on Contracts Finder -
https://in-tendhost.co.uk/parliamentuk/aspx/
Additional information on how to apply for this contract
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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