Tender

GB-London: Understanding user experience in digital identity use cases

DEPARTMENT FOR DIGITAL, CULTURE, MEDIA AND SPORT

This public procurement record has 1 release in its history.

Tender

05 Jan 2021 at 17:55

Tender Notice
Summary of the contracting process

The Department for Digital, Culture, Media and Sport (DCMS) is seeking to appoint an organisation to conduct user research on digital identity through a tender titled "Understanding user experience in digital identity use cases." This procurement falls under the services category, specifically social research services. The tendering process is currently in the active stage, with submissions due by 12:00 GMT on 19th January 2021. The contract period is scheduled to commence on 3rd February 2021 and conclude by 31st March 2021. The estimated budget for this project ranges from £65,000 to £80,000.

This tender presents significant opportunities for small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) to engage with a government project aimed at enhancing digital identity services. Businesses with expertise in social research, user experience, and accessibility testing would be particularly well-suited to compete for this contract. By participating, these organisations can contribute to shaping user-centric digital identity solutions while expanding their market presence in the public sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

GB-London: Understanding user experience in digital identity use cases

Notice Description

The Department for Digital, Culture, Media and Sport (DCMS) needs to research the needs of digital identity users. We would like to appoint an organisation to carry out this user research on specific case studies on how these chosen groups feel / think etc. about digital identity. Our focus is to understand how DCMS could implement a digital identity that works for everyone, not just the identity providers, building trust in our users and maximising the uptake of digital identity products. This user research will build on the four case studies we have developed by considering specific experiences of individual users to identify where digital identity could be part of the user journey and how different demographics feel about this. The user research will also show consideration to how individuals experience inclusion testing this where possible with users either in interview or polling. For example, for users who lack a particular type of device, digital identity is not a benefit but a hurdle to be overcome to gain access to the services that are essential in everyday life. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. Tenders must be submitted via the Delta e-sourcing portal (see 2.19) to be received no later than 12:00hrs (GMT), Tuesday 19th January 2021 (the deadline for receipt of Tender Responses). The estimated value of the requirement is in a range of PS65,000 - PS80,000 (excl VAT).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7df22319-862a-42fc-934c-ae802ac32639
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bcb2ab0b-5ae1-45a2-82b5-15c5fafc8799
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

73110000 - Research services

73210000 - Research consultancy services

79310000 - Market research services

79315000 - Social research services

Notice Value(s)

Tender Value
£100,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Jan 20215 years ago
Submission Deadline
19 Jan 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
3 Feb 2021 - 31 Mar 2021 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR DIGITAL, CULTURE, MEDIA AND SPORT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-7df22319-862a-42fc-934c-ae802ac32639-2021-01-05T17:55:11Z",
    "date": "2021-01-05T17:55:11Z",
    "ocid": "ocds-b5fd17-7df22319-862a-42fc-934c-ae802ac32639",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "BIP557949130",
        "title": "GB-London: Understanding user experience in digital identity use cases",
        "description": "The Department for Digital, Culture, Media and Sport (DCMS) needs to research the needs of digital identity users. We would like to appoint an organisation to carry out this user research on specific case studies on how these chosen groups feel / think etc. about digital identity. Our focus is to understand how DCMS could implement a digital identity that works for everyone, not just the identity providers, building trust in our users and maximising the uptake of digital identity products. This user research will build on the four case studies we have developed by considering specific experiences of individual users to identify where digital identity could be part of the user journey and how different demographics feel about this. The user research will also show consideration to how individuals experience inclusion testing this where possible with users either in interview or polling. For example, for users who lack a particular type of device, digital identity is not a benefit but a hurdle to be overcome to gain access to the services that are essential in everyday life. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. Tenders must be submitted via the Delta e-sourcing portal (see 2.19) to be received no later than 12:00hrs (GMT), Tuesday 19th January 2021 (the deadline for receipt of Tender Responses). The estimated value of the requirement is in a range of PS65,000 - PS80,000 (excl VAT).",
        "datePublished": "2021-01-05T17:55:11Z",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "79315000",
            "description": "Social research services"
        },
        "additionalClassifications": [
            {
                "scheme": "CPV",
                "id": "73110000",
                "description": "Research services"
            },
            {
                "scheme": "CPV",
                "id": "79310000",
                "description": "Market research services"
            },
            {
                "scheme": "CPV",
                "id": "73210000",
                "description": "Research consultancy services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 50000,
            "currency": "GBP"
        },
        "value": {
            "amount": 100000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2021-01-19T12:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2021-02-03T00:00:00Z",
            "endDate": "2021-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/bcb2ab0b-5ae1-45a2-82b5-15c5fafc8799",
                "datePublished": "2021-01-05T17:55:11Z",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Please follow this link to view the notice.",
                "url": "https://www.delta-esourcing.com/tenders/UK-GB-London:-Understanding-user-experience-in-digital-identity-use-cases/93K6557X26"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-61356",
            "name": "Department for Digital, Culture, Media and Sport",
            "identifier": {
                "legalName": "Department for Digital, Culture, Media and Sport"
            },
            "address": {
                "streetAddress": "100 Parliament Street",
                "locality": "London",
                "postalCode": "SW1A 2BQ",
                "countryName": "UK"
            },
            "contactPoint": {
                "name": "DCMS Commercial",
                "email": "commercial@dcms.gov.uk",
                "telephone": "02072116000"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-61356",
        "name": "Department for Digital, Culture, Media and Sport"
    }
}