Award

Ministry of Justice (MoJ) HMCTS CCaaS Contract

MINISTRY OF JUSTICE

This public procurement record has 1 release in its history.

Award

18 Nov 2024 at 12:01

Award Notice
Summary of the contracting process

The Ministry of Justice has completed the procurement process for the provision of Contact Centre as a Service (CCaaS) for HMCTS. This contract, valued at £6,300,000, falls under the telecommunication services category, specifically covering services excluding telephone and data transmission. The procurement method used was a call-off from a framework agreement, classified as selective. The contract period is set to start on 1 April 2025 and will end on 31 March 2028. The services will be delivered across multiple regions including the British Overseas Territories, Channel Islands, Europe, Isle of Man, the Rest of the World, and the United Kingdom, reflecting a broad geographical scope.

This tender offers significant opportunities for businesses specializing in telecommunication services, especially those capable of providing robust contact centre solutions. SMEs are particularly encouraged to participate, highlighting the Ministry’s commitment to supporting small to medium enterprises. The contract can be beneficial for businesses looking to expand their operational footprint and secure long-term, high-value service agreements within the public sector. 8x8 UK Limited, a company recognized for its expertise in this domain, has been awarded the contract, exemplifying the type of business well-suited for such opportunities.

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Notice Information

Notice Title

Ministry of Justice (MoJ) HMCTS CCaaS Contract

Notice Description

The provision of Contact Centre as a Service (CCaaS) for HMCTS

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7e97b339-57d3-460b-97e3-7eb2bbc7a4ef
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8c72fdc0-8d3e-4df9-9f7d-cdc9e43d17e5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64220000 - Telecommunication services except telephone and data transmission services

Notice Value(s)

Tender Value
£1,300,000 £1M-£10M
Lots Value
Not specified
Awards Value
£6,300,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20241 years ago
Submission Deadline
1 Oct 2024Expired
Future Notice Date
Not specified
Award Date
7 Nov 20241 years ago
Contract Period
31 Mar 2025 - 31 Mar 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF JUSTICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9AJ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

8X8

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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