Tender

GB-Wellingborough: Out Of Hours Service Provision

WELLINGBOROUGH HOMES

This public procurement record has 1 release in its history.

Tender

05 Oct 2018 at 10:13

Tender Notice
Summary of the contracting process

The procurement process is currently at the tender stage and is being conducted by Wellingborough Homes for the contract titled "GB-Wellingborough: Out Of Hours Service Provision." This contract falls under the services industry, specifically classified as call centre services (CPV code: 79512000). The tender was published on 5th October 2018, with the submission deadline set for 8th November 2018. The contracting authority is located at 12 Sheep Street, Wellingborough, NN8 1BL, in the East Midlands region of the United Kingdom. The estimated value of the contract is £50,000, with a minimum value of £25,000, and it is intended for a contract period starting from 4th February 2019 to 31st March 2022. This is an open procurement process, allowing a wide range of bidders to apply.

This tender presents opportunities for business growth, particularly for small and medium enterprises (SMEs) capable of managing call centre operations for housing association tenants during out-of-office hours. Businesses that specialise in call handling, customer service support, or telecommunications would find this tender especially relevant. With the potential for a significant contract value, this is an excellent opportunity for qualified providers to expand their service offerings in the public sector.

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Notice Information

Notice Title

GB-Wellingborough: Out Of Hours Service Provision

Notice Description

Managing and signposting telephone enquiries from Housing Association tenants during out of office hours. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7e9e7fef-e313-4a2d-9825-403fae68201a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fbfc3083-bb14-43f6-9697-0871f15a6038
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£50,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Oct 20187 years ago
Submission Deadline
8 Nov 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
4 Feb 2019 - 31 Mar 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WELLINGBOROUGH HOMES
Contact Name
Ben Wilesmith
Contact Email
ben.wilesmith@whomes.org
Contact Phone
+441933234454

Buyer Location

Locality
WELLINGBOROUGH
Postcode
NN8 1BL
Post Town
Northampton
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF25 North Northamptonshire
Delivery Location
TLF East Midlands (England)
Local Authority
North Northamptonshire
Electoral Ward
Croyland and Swanspool
Westminster Constituency
Wellingborough and Rushden

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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