Award

Notice of Contract Award_PACE Covid Scaleup Zendesk and CRM Services

MONEY AND PENSIONS SERVICE

This public procurement record has 1 release in its history.

Award

07 Dec 2020 at 14:35

Award Notice
Summary of the contracting process

The procurement process involves a contract awarded by the Money and Pensions Service for the provision of contact centre and CRM services titled "Notice of Contract Award_PACE Covid Scaleup Zendesk and CRM Services". This contract falls within the services industry and is located in London, England. The procurement method employed was selective, involving a call-off from the Crown Commercial Framework RM1557.11 lot 2. The contract was awarded on 1st December 2020, with a contract period running until 30th November 2021, and the total value of the contract amounts to £1,986,410.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) that specialise in software solutions or customer relationship management systems. Businesses with expertise in delivering cloud-based services will be well-suited to compete in similar future contracts. The contract with the Money and Pensions Service exemplifies the growing demand for digital solutions in the public sector, paving the way for innovative companies to support government initiatives and enhance service delivery.

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Notice Information

Notice Title

Notice of Contract Award_PACE Covid Scaleup Zendesk and CRM Services

Notice Description

Notice of Contract Award under Crown Commercial Framework RM1557.11 lot 2 Cloud Software - Services Procured provision of contact center and CRM services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-7f488578-24d6-425f-8006-68accc4712ac
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b1f78212-9038-47a2-8527-786b170ceeed
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£1,986,410 £1M-£10M
Lots Value
Not specified
Awards Value
£1,986,410 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
7 Dec 20205 years ago
Submission Deadline
8 Jul 2020Expired
Future Notice Date
Not specified
Award Date
1 Dec 20205 years ago
Contract Period
1 Dec 2020 - 30 Nov 2021 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MONEY AND PENSIONS SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC1N 2TD
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified
Local Authority
Camden
Electoral Ward
Holborn & Covent Garden
Westminster Constituency
Holborn and St Pancras

Supplier Information

Number of Suppliers
1
Supplier Name

CIPTEX

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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