Award

Contact Centre Telephony Platform

SOUTHAMPTON CITY COUNCIL

This public procurement record has 1 release in its history.

Award

19 Dec 2024 at 12:15

Award Notice
Summary of the contracting process

Southampton City Council has completed the procurement process for a "Contact Centre Telephony Platform" in the software package and information systems industry category. The contract, valued at £548,818.2, has been awarded to Content Guru Limited. The procurement process was conducted through a call-off from a framework agreement using the selective method. The award was published on 19 December 2024, with the contract period starting on 21 December 2024 and ending on 20 December 2027. The delivery location for this project is Southampton, postal code SO14 7LY.

This tender presents significant opportunities for businesses, particularly those in the software and information systems industry. SMEs are well-suited to compete for such contracts, potentially expanding their market presence and gaining a foothold in public procurement. The awarded contract indicates a demand for robust telephony platforms, creating a business growth avenue for companies specializing in telecommunications and customer service technologies.

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Notice Information

Notice Title

Contact Centre Telephony Platform

Notice Description

Re procurement of a contact centre telephony platform

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-80442e35-9055-4d1f-8420-489024ee1fdf
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e5d7872d-b2d4-4bab-b48b-f1e721bb85c2
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£548,818 £500K-£1M
Lots Value
Not specified
Awards Value
£548,818 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
19 Dec 20241 years ago
Submission Deadline
18 Nov 2024Expired
Future Notice Date
Not specified
Award Date
18 Dec 20241 years ago
Contract Period
21 Dec 2024 - 20 Dec 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTHAMPTON CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO14 7LR
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ32 Southampton
Delivery Location
Not specified
Local Authority
Southampton
Electoral Ward
Bargate
Westminster Constituency
Southampton Itchen

Supplier Information

Number of Suppliers
1
Supplier Name

CONTENT GURU

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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