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Wayfinder and First Contact Digital Clinical Support 2026-27

NHS ENGLAND

This public procurement record has 1 release in its history.

Award

23 Jul 2026 at 07:49

Award Notice
Summary of the contracting process

The public procurement process for "Wayfinder and First Contact Digital Clinical Support 2026-27" has reached the award stage, with NHS England acting as the buying organisation. The procurement falls under the services category, specifically focusing on clinical information systems, and spans a range of locations including the United Kingdom and several British overseas territories. The procurement method used was selective, specifically a call-off from a framework agreement. With a tender value of £748,000, the contract commenced on 1 June 2026 and will conclude on 31 May 2027, following an award date of 12 June 2026.

This tender presents significant opportunities for business growth, particularly for small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs), as indicated by its suitability requirements. Businesses specialising in digital health solutions, clinical system integration, and those with experience in framework agreements are well-positioned to compete. With ETHOS Digital Health Limited already awarded the contract, there's potential for sub-contracting and partnerships, allowing other firms to engage in delivering innovative digital support services to NHS England.

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Notice Information

Notice Title

Wayfinder and First Contact Digital Clinical Support 2026-27

Notice Description

Wayfinder and First Contact Digital Clinical Support 2026-2027

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-811f3c15-5f9f-4002-b2db-e59b5b2564cc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9ca9e729-853c-4d0f-9af8-6f15eb125b5c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48814400 - Clinical information system

Notice Value(s)

Tender Value
£748,000 £500K-£1M
Lots Value
Not specified
Awards Value
£748,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
23 Jul 20261 weeks ago
Submission Deadline
29 May 2026Expired
Future Notice Date
Not specified
Award Date
11 Jun 20261 months ago
Contract Period
31 May 2026 - 31 May 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 4AP
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Hunslet & Riverside
Westminster Constituency
Leeds South

Supplier Information

Number of Suppliers
1
Supplier Name

ETHOS DIGITAL HEALTH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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