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Wayfinder and First Contact Digital Clinical Support 2026-27

NHS England

This public procurement record has 1 release in its history.

Award

23 Jul 2026 at 08:49

Award Notice
Summary of the contracting process

NHS England procured digital clinical support services for the Wayfinder and First Contact programme for 2026–2027. The requirement is a clinical information system and associated digital support, intended to support clinical pathways and first-contact services. The work is classified as services and is relevant to suppliers of digital health platforms, clinical software and technology-enabled healthcare support. Delivery is identified across the United Kingdom, Europe, the Channel Islands, the Isle of Man, the British Overseas Territories and the rest of the world. NHS England is the buying organisation, based in Leeds. The procurement was suitable for small and medium-sized enterprises and voluntary, community and social enterprises, indicating that the requirement was not limited to large technology or healthcare suppliers.

This procurement has been awarded and the tender is complete. NHS England used a selective call-off from a framework agreement. The tender submission deadline was 29 May 2026 at 12:00. ETHOS Digital Health Limited was awarded the contract on 12 June 2026 for £748,000 including the stated currency of GBP. The contract runs from 1 June 2026 to 31 May 2027. The award covers the Wayfinder and First Contact Digital Clinical Support requirement. The procurement was evaluated through the arrangements of the framework call-off; the available information identifies the service requirement and award outcome but does not set out individual quality, technical or price weightings. The single award was made to ETHOS Digital Health Limited.

For a supplier that did not win this procurement, the award demonstrates demand from NHS England for digital clinical support linked to Wayfinder and first-contact healthcare services. A credible competitor for a future requirement of this type would need a dependable clinical information system, experience delivering digital health services and the ability to support clinical workflows used by NHS teams. It would also need to demonstrate secure, resilient technology, effective implementation and ongoing service support across a broad delivery footprint. The buyer’s acceptance of a small and medium-sized enterprise and a voluntary, community or social enterprise suggests that specialist providers can be credible where they can evidence the required clinical, technical and operational capability. Framework access and call-off experience would also be important.

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Notice Information

Notice Title

Wayfinder and First Contact Digital Clinical Support 2026-27

Notice Description

Wayfinder and First Contact Digital Clinical Support 2026-2027

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-811f3c15-5f9f-4002-b2db-e59b5b2564cc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9ca9e729-853c-4d0f-9af8-6f15eb125b5c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48814400 - Clinical information system

Notice Value(s)

Tender Value
£748,000 £500K-£1M
Lots Value
Not specified
Awards Value
£748,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
23 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
12 Jun 20263 months ago
Contract Period
1 Jun 2026 - 31 May 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS England
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 4AP
Postcode Area
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Hunslet & Riverside
Westminster Constituency
Leeds South

Supplier Information

Number of Suppliers
1
Supplier Name

ETHOS Digital Health Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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