Award

CA5260 - Out of Hours Customer Contact Service for Karbon Homes

KARBON HOMES

This public procurement record has 3 releases in its history.

AwardUpdate

11 Apr 2019 at 15:00

TenderAmendment

25 Sep 2018 at 15:57

Tender

25 Sep 2018 at 10:00

Summary of the contracting process

The procurement process involves Karbon Homes, located in Newcastle, seeking an "Out of Hours Customer Contact Service" under the open procurement method. The contract has a total value of £350,000 and was officially awarded on 11 April 2019, after the tender period ended on 21 March 2019. The contract duration spans from 21 March 2019 to 20 March 2022, aimed at providing customer-care services. The opportunity was accessible through a public tender, encouraging participation from interested parties who meet the specifications.

This tender presents substantial opportunities for businesses focused on customer-care services, particularly those with expertise in call centre operations. Small and medium-sized enterprises (SMEs) are particularly well-suited for this competitive tendering process. Companies that can demonstrate proficiency in managing customer interactions, alongside the capacity to operate during non-standard hours, would likely stand out in this procurement. Engaging with this contract may allow businesses to establish a valuable relationship with a key housing authority like Karbon Homes and expand their service portfolio in the public sector.

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Notice Title

CA5260 - Out of Hours Customer Contact Service for Karbon Homes

Notice Description

Out of Hours Customer Contact Service for Karbon Homes To access this competition: Registered: Login to https://suppliers.multiquote.com and view the opportunity CA5260. Not registered: Visit https://suppliers.multiquote.com then register and quote CA5260 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-816b9038-a1a6-4ffc-8f84-4007248dbc24
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0684bb6e-a75f-4276-869a-8bb0601aa7e0
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Works
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342320 - Customer-care services

79512000 - Call centre

Notice Value(s)

Tender Value
£350,000 £100K-£500K
Lots Value
Not specified
Awards Value
£155,268 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
11 Apr 20196 years ago
Submission Deadline
21 Mar 2019Expired
Future Notice Date
Not specified
Award Date
10 Apr 20196 years ago
Contract Period
21 Mar 2019 - 20 Mar 2022 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
KARBON HOMES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE
Postcode
NE12 8EG
Post Town
Newcastle upon Tyne
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified

Local Authority
North Tyneside
Electoral Ward
Longbenton & Benton
Westminster Constituency
Newcastle upon Tyne North

Supplier Information

Number of Suppliers
1
Supplier Name

BEYOND HOUSING

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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