Award

Research to Support the Development of HMRC's Digital Services for Agents

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

25 Oct 2021 at 14:41

Award Notice
Summary of the contracting process

The procurement process involves H M Revenue & Customs, which is based in Salford, England, procuring research services to support the development of their digital services for agents. The tender, titled "Research to Support the Development of HMRC's Digital Services for Agents," was awarded to KANTAR UK LIMITED, with a total contract value of £120,000. This procurement falls within the research and development services category and utilised a selective procurement method via a dynamic purchasing system. The contract period commenced on 29th September 2021 and extends to 29th March 2024. The tender period concluded on 6th September 2021.

This contract presents a significant opportunity for businesses, particularly those specialising in research and consultancy services related to digital technologies and tax systems. Enterprises with expertise in qualitative and quantitative research methods would be well-positioned to engage in similar future projects. Given HMRC's focus on understanding tax agent business models, businesses that can demonstrate capabilities in user experience research and data analysis will find themselves particularly competitive in pursuing opportunities in this sector.

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Notice Information

Notice Title

Research to Support the Development of HMRC's Digital Services for Agents

Notice Description

HMRC requires research from a research supplier to understand the different types of tax agent business models and how they interact with our digital services. This will be comprised of two possible stages: an initial exploratory phase which will deliver qualitative depth interviews (telephone or online) with agents to explore their experiences, attitudes and behaviours relating to HMRC digital services and tax software platforms; followed by an optional quantitative survey to quantify the insights generated from the exploratory phase in order to apply them to the wider agent population

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-81b41b1a-63b8-464e-82b0-ce57d5120733
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/198f75d0-f493-4eb8-9aad-e2ab5b26ed31
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£120,000 £100K-£500K
Lots Value
Not specified
Awards Value
£120,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
25 Oct 20214 years ago
Submission Deadline
6 Sep 2021Expired
Future Notice Date
Not specified
Award Date
28 Sep 20214 years ago
Contract Period
28 Sep 2021 - 29 Mar 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M60 9HL
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Ordsall
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

KANTAR

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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