Award

IT Service Desk Software Solution for NHS Mid and South Essex ICB

ATTAIN

This public procurement record has 1 release in its history.

Award

31 Oct 2023 at 18:23

Award Notice
Summary of the contracting process

The NHS Mid and South Essex Integrated Care Board has awarded a contract for the provision of IT Service Desk Software Solutions to Freshworks Inc. The contract is worth £53,978.40 inc. VAT and spans a period of 3 years from March 31, 2023, to March 30, 2026. The procurement method used was direct, specifically a Single tender action (below threshold). The tender period ended on March 30, 2023.

This procurement opportunity with the NHS offers potential for business growth particularly for IT service providers specializing in IT Service Desk software solutions. The contract period allows for stability and planning for interested businesses in the software package and information systems industry category. Small and medium-sized enterprises (SMEs) are considered suitable for this tender, offering a chance for smaller businesses to compete and thrive in this competitive sector.

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Notice Information

Notice Title

IT Service Desk Software Solution for NHS Mid and South Essex ICB

Notice Description

This is a Contract Award Notice to communicate a contract award made by the Authority, NHS Mid and South Essex Integrated Care Board, (hereinafter referred to as "the Authority") in compliance with their local standing financial instructions (SFIs). This Contract Award is made by the Authority to Freshworks inc. for the provision of IT Service Desk Software Solutions. The contract term is for 3 years from the 31st March 2023 until the 30th March 2026. The aggregate contract value is PS53,978.40 inc. VAT. The provision of IT Service Desk Software Solutions includes affordable, configurable, ITIL4 aligned, IT Service Desk software solution. Featuring an intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, powerful self-serve portal with service catalogue & knowledge management, enterprise reporting, rich integration capabilities, smart automation, and AI/ML capabilities. Freshservice is device agnostic and available via Android/iOS apps. The service includes base charges of PS29,030.40. including PS17,820 (Freshservice Pro) + PS7,128 (FreshChat) = PS24,948. Therefore the aggregate contract total is PS53,978.40 inc. VAT. This notice is being published to reflect the date by which the Authority has satisfied it's internal governance process and the Authority's signatures have been ascertained, not at the time of the proposed start-date of this contract. The Authority is publishing this Contract Award Notice in the Contracts Finder in accordance with the Public Contracts Regulations 2015 (as amended by The Public Procurement (Amendment etc.) (EU Exit) Regulations 2020) for spend above PS30,000.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8217af6d-7cca-4342-bf65-11421f165588
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/365d5f11-9435-4575-928e-9a5067d5765c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£53,978 Under £100K
Lots Value
Not specified
Awards Value
£53,978 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
31 Oct 20232 years ago
Submission Deadline
30 Mar 2023Expired
Future Notice Date
Not specified
Award Date
29 Mar 20232 years ago
Contract Period
30 Mar 2023 - 30 Mar 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ATTAIN
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BASILDON
Postcode
SS14 3HG
Post Town
Southend-on-Sea
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH37 Essex Thames Gateway
Delivery Location
Not specified
Local Authority
Basildon
Electoral Ward
Fryerns
Westminster Constituency
Basildon and Billericay

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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