Award

SolarWinds' Premium Support Level 2 2025 -2026

MCA - MARITIME AND COASTGUARD AGENCY

This public procurement record has 2 releases in its history.

AwardUpdate

15 May 2025 at 15:16

Award Notice
Award

15 May 2025 at 15:11

Award Notice
Summary of the contracting process

The Maritime and Coastguard Agency (MCA) has completed the procurement process for SolarWinds' Premium Support Level 2 services for the term 2025-2026. This tender, classified under System and support services (CPV 72250000), was awarded to SoftCat PLC, with the contract commencing on 22 May 2025 and concluding on 21 May 2026. The procurement method used was selective, specifically a call-off from a framework agreement. Delivery addresses are extensive, covering the United Kingdom, British Oversea Territories, Channel Islands, Isle of Man, Europe, and the Rest of the World. The award update took place on 15 May 2025, with a contract value of £96,621.

This tender opens opportunity for businesses specialising in IT support and system services to engage with government organisations. Its framework call-off nature favours SMEs, providing them a platform to showcase their agility and specialised services. Although the MCA awarded the contract to a large entity, SoftCat PLC, there is potential for smaller suppliers to compete effectively in future procurements by capitalising on enhanced service agreements and optimised performance metrics, reflecting business growth potential in the IT support sector across the extensive delivery regions specified.

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Notice Information

Notice Title

SolarWinds' Premium Support Level 2 2025 -2026

Notice Description

The MCA utilise SolarWinds' Premium Support Level 2 offering which provides us with access to a dedicated SolarWinds support team and enhanced Service Level Agreements to prioritise our questions and any issues. The enhanced support offering also provides the MCA with an annual health check against SolarWinds best practices with their recommendations and remediation assistance which is vital for ensuring that the enterprise is running optimally.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-827adaa7-de03-4c52-a7f8-04bb53262eef
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/128a3f83-d1ea-451f-9faa-e6454c6f18b0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72250000 - System and support services

Notice Value(s)

Tender Value
£96,000 Under £100K
Lots Value
Not specified
Awards Value
£96,621 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
15 May 20259 months ago
Submission Deadline
15 May 2025Expired
Future Notice Date
Not specified
Award Date
14 May 20259 months ago
Contract Period
21 May 2025 - 21 May 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MCA - MARITIME AND COASTGUARD AGENCY
Contact Name
Maritime and Coastguard Agency, Softcat PLC
Contact Email
contracts@mjcga.gov.uk, gezha@softcat.com
Contact Phone
Not specified

Buyer Location

Locality
MARLOW
Postcode
SL7 1LW
Post Town
Slough
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ32 Southampton
Delivery Location
Not specified
Local Authority
Southampton
Electoral Ward
Banister & Polygon
Westminster Constituency
Southampton Itchen

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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