Award

Customer Engagement Programme Professional Services

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

02 Oct 2020 at 07:41

Award Notice
Summary of the contracting process

The recent procurement process for the "Customer Engagement Programme Professional Services" was conducted by H M Revenue & Customs (HMRC) within the IT services sector, specifically focusing on consulting, software development, internet services, and support. The tender was initiated under the "Other - DOS 4 Competition" procurement method and concluded on 17 August 2020. The awarded contract, valued at £2,500,000, took effect on 23 September 2020 and will run until 22 March 2022. The contract is associated with HMRC's efforts to enhance customer engagement and is based in Telford, England.

This procurement presents significant opportunities for small and medium-sized enterprises (SMEs) that can offer professional services in IT consulting and development. Companies with expertise in customer engagement strategies or those providing innovative software solutions would be ideally positioned to benefit from participating in similar future tenders. As HMRC continues to improve its customer outreach efforts, businesses capable of delivering effective IT solutions may find avenues for growth through collaborations or contract bids with the government.

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Notice Information

Notice Title

Customer Engagement Programme Professional Services

Notice Description

Provision of Professional Services to support HMRC Customer Engagement Programme work streams

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-82ac5471-6d46-46e5-8301-fb1441a8e5d6
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b11c27de-2c7e-434e-8e7d-936a0a7e38c2
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - DOS 4 Competition
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£2,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
£2,500,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
2 Oct 20205 years ago
Submission Deadline
16 Aug 2020Expired
Future Notice Date
Not specified
Award Date
9 Sep 20205 years ago
Contract Period
22 Sep 2020 - 22 Mar 2022 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TELFORD
Postcode
TF3 4NT
Post Town
Telford
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG21 Telford and Wrekin
Delivery Location
Not specified
Local Authority
Telford and Wrekin
Electoral Ward
Malinslee & Dawley Bank
Westminster Constituency
Telford

Supplier Information

Number of Suppliers
1
Supplier Name

WILLIAM ALEXANDER CONSULTING

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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