Award

1704-SCR-Contact Centre Benchmark - Call Off

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

19 Feb 2018 at 10:56

Award Notice
Summary of the contracting process

The procurement process involves H M Revenue & Customs, which has completed a tender for the "1704-SCR-Contact Centre Benchmark - Call Off" service, with a contract value of £78,435. This procurement falls under the industry category of computer audit consultancy services and was conducted through a selective procurement method as a call-off from an existing framework agreement. The tender period ended on 9 April 2017, and the contract commenced on 10 April 2017, lasting until 9 April 2019. The location relevant for delivery includes the UK and several overseas territories.

This opportunity is geared towards small and medium-sized enterprises (SMEs) that specialise in IT benchmarking services, particularly those capable of offering consultancy on computer audits and related hardware consultancy. Given the value and nature of the contract, businesses with expertise in IT services aimed at improving and evaluating contact centre operations would be well-suited to participate in future tenders within the industry. This creates potential for growth, especially for companies looking to expand their consultancy capabilities and collaborate with public sector clients.

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Notice Information

Notice Title

1704-SCR-Contact Centre Benchmark - Call Off

Notice Description

Procurement of IT Benchmark Service for Benchmarking KCOM

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-82f31079-dd12-416a-8cab-db24ab111840
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3341c39f-dea7-406f-8600-4c72334f5c62
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72150000 - Computer audit consultancy and hardware consultancy services

Notice Value(s)

Tender Value
£78,435 Under £100K
Lots Value
Not specified
Awards Value
£78,435 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Feb 20188 years ago
Submission Deadline
9 Apr 2017Expired
Future Notice Date
Not specified
Award Date
8 Apr 20178 years ago
Contract Period
9 Apr 2017 - 9 Apr 2019 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TELFORD
Postcode
TF3 4NT
Post Town
Telford
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG21 Telford and Wrekin
Delivery Location
Not specified
Local Authority
Telford and Wrekin
Electoral Ward
Malinslee & Dawley Bank
Westminster Constituency
Telford

Supplier Information

Number of Suppliers
1
Supplier Name

INFORMATION SERVICES GROUP EUROPE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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