Award

Customer Service Practitioner Level 2

LONDON BOROUGH OF HACKNEY

This public procurement record has 1 release in its history.

Award

29 Jan 2020 at 17:27

Summary of the contracting process

The London Borough of Hackney has completed a procurement process titled "Customer Service Practitioner Level 2," aimed at sourcing a training provider for delivering this qualification. This tender falls under the education and training services industry category, with a total contract value of £99,000. The procurement was conducted via an open procedure, concluding the tender period on 27th November 2019. The contract began on 1st January 2020 and is set to run until 31st January 2024. All services are to be delivered at various delivery addresses including locations in the UK and British Overseas Territories.

This contract presents significant opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) engaged in training and education services. Companies that specialise in customer service training or vocational education would be particularly well-suited to compete for related future contracts. The involvement of the Hackney Apprenticeship Team in the procurement process further underlines the potential for collaborative approaches in skill development and training within the community.

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Notice Title

Customer Service Practitioner Level 2

Notice Description

Seeking a training provider to deliver the Customer Service Practitioner Level 2 qualification.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-83b1deaa-7be6-44bc-b8a2-81df65c9ef7e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/491dddae-1f57-4893-b473-e427c396328f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services


CPV Codes

80000000 - Education and training services

Notice Value(s)

Tender Value
£99,000 Under £100K
Lots Value
Not specified
Awards Value
£99,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jan 20206 years ago
Submission Deadline
27 Nov 2019Expired
Future Notice Date
Not specified
Award Date
17 Dec 20196 years ago
Contract Period
1 Jan 2020 - 31 Jan 2024 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF HACKNEY
Contact Name
Hackney Apprenticeship Team
Contact Email
procurement.admin@hackney.gov.uk
Contact Phone
+44 2083563000

Buyer Location

Locality
LONDON
Postcode
E8 1EA
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified

Local Authority
Hackney
Electoral Ward
Hackney Central
Westminster Constituency
Hackney South and Shoreditch

Supplier Information

Number of Suppliers
1
Supplier Name

HAWK MANAGEMENT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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