Planning

Contact Centre Workforce Management Tool

NHS BUSINESS SERVICES AUTHORITY

This public procurement record has 3 releases in its history.

Planning

11 Dec 2017 at 16:37

Market Engagement Notice
Planning

11 Dec 2017 at 16:35

Market Engagement Notice
Planning

07 Dec 2017 at 09:15

Market Engagement Notice
Summary of the contracting process

The NHS Business Services Authority is currently in the planning stage for a tender titled "Contact Centre Workforce Management Tool." This procurement aims to gather market research and engagement for tools required to enhance the capabilities of their contact centre. Key milestones include an engagement end date set for 5th January 2018 at 12:00. The procurement is classified under the software package and information systems category (CPV code: 48000000) and is targeted for delivery in the North East region of England.

This tender presents a significant opportunity for software and information system providers looking to grow their business within the public sector. Companies specialising in contact centre solutions, workforce management systems, or related software development would be well-positioned to compete. Engaging in this tender could enhance market presence and allow for collaboration with a major public service organisation like the NHS.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Contact Centre Workforce Management Tool

Notice Description

Market Research and Engagement for Workforce Management Tools to meet the needs of our Contact Centre. Additional information: Deadline for responding to this RFI is 5th January 2018 at 12:00.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-83d38ded-5f0a-479a-a564-23ebb4bbf64e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/11115b20-1dd6-42e1-bc90-172b62f25378
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Dec 20178 years ago
Submission Deadline
Not specified
Future Notice Date
5 Jan 2018Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS BUSINESS SERVICES AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE15 8NY
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Lemington
Westminster Constituency
Newcastle upon Tyne Central and West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-83d38ded-5f0a-479a-a564-23ebb4bbf64e-2017-12-11T16:37:52Z",
    "date": "2017-12-11T16:37:52Z",
    "ocid": "ocds-b5fd17-83d38ded-5f0a-479a-a564-23ebb4bbf64e",
    "language": "en",
    "initiationType": "tender",
    "title": "Contact Centre Workforce Management Tool",
    "planning": {
        "milestones": [
            {
                "id": "1",
                "title": "Engagement end date",
                "type": "engagement",
                "dueDate": "2018-01-05T23:59:59Z"
            }
        ],
        "documents": [
            {
                "id": "1",
                "documentType": "marketEngagementNotice",
                "description": "Early engagement notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/11115b20-1dd6-42e1-bc90-172b62f25378",
                "datePublished": "2017-12-11T16:37:52Z",
                "format": "text/html",
                "language": "en",
                "dateModified": "2017-12-11T16:37:52Z"
            }
        ]
    },
    "tender": {
        "id": "tender_160591/637213",
        "title": "Contact Centre Workforce Management Tool",
        "description": "Market Research and Engagement for Workforce Management Tools to meet the needs of our Contact Centre. Additional information: Deadline for responding to this RFI is 5th January 2018 at 12:00.",
        "status": "planning",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "North East",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "North East",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "North East",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "suitability": {
            "sme": false,
            "vcse": false
        }
    },
    "parties": [
        {
            "id": "GB-CFS-56741",
            "name": "NHS Business Services Authority",
            "identifier": {
                "legalName": "NHS Business Services Authority"
            },
            "address": {
                "streetAddress": "Stella House",
                "locality": "Newcastle Upon Tyne",
                "postalCode": "NE15 8NY",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "darren.batey@nhs.net"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-56741",
        "name": "NHS Business Services Authority"
    }
}