Award

Awarded Contract: Contact Centre Software

THE CHARITY COMMISSION FOR ENGLAND AND WALES

This public procurement record has 2 releases in its history.

AwardUpdate

12 Jan 2024 at 14:33

Award Notice
Award

27 May 2021 at 09:31

Award Notice
Summary of the contracting process

The Charity Commission For England And Wales has awarded a contract for Contact Centre Software. The procurement stage was completed, and the contract, valued at £170,000 GBP, was awarded to Opus Business Systems Limited. The contract period runs from June 1, 2021, to July 31, 2024, with the tender period ending on March 31, 2021. The software-related services contract was procured selectively via a call-off from a framework agreement, with a minimum value of £97,130 GBP.

This awarded contract for Contact Centre Software presents business growth opportunities for service providers, particularly those in the software-related services industry. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are well-suited to compete for such tenders. The buying organisation, The Charity Commission For England And Wales, based in Bootle, England, offers potential in expanding service provision to support contact centre operations not only in England but also in Wales.

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Notice Information

Notice Title

Awarded Contract: Contact Centre Software

Notice Description

This Call Off Contract will provide software (8X8) that will support the Charity Commission's contact centre and includes scope to increase the number of agents. This Call Off Contract was awarded via Network Services 2 Framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-83f13be3-7ff1-4aaf-8883-2831743a340e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fe02c177-56b5-4413-96de-d16947dc2f44
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
£303,251 £100K-£500K
Lots Value
Not specified
Awards Value
£170,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Jan 20242 years ago
Submission Deadline
31 Mar 2021Expired
Future Notice Date
Not specified
Award Date
26 May 20214 years ago
Contract Period
31 May 2021 - 31 Jul 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE CHARITY COMMISSION FOR ENGLAND AND WALES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BOOTLE
Postcode
L20 7YX
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD73 Sefton
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales
Local Authority
Sefton
Electoral Ward
Netherton and Orrell
Westminster Constituency
Bootle

Supplier Information

Number of Suppliers
1
Supplier Name

OPUS BUSINESS SYSTEMS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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