Tender

Chat & Messaging Platform - Citizens Advice

NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX

This public procurement record has 1 release in its history.

Tender

10 Nov 2017 at 17:45

Tender Notice
Summary of the contracting process

The National Association of Citizens Advice Bureaux is seeking a partner to provide a national chat and messaging platform to enhance client engagement. This procurement falls under the services category, specifically targeting electronic message and information services, with delivery required in Yorkshire and the Humber and South East regions of the United Kingdom. The procurement method employed is a selective procedure, with the tender period concluding on 23 November 2017, and the contract expected to commence on 8 February 2018 and run until 7 February 2020.

This tender presents opportunities for growth for businesses specialising in software development, digital communication solutions, and IT services, particularly those with experience in building user-friendly platforms. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to apply, as the contract aims to foster innovation and accessibility in public service delivery through effective technology partnerships.

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Notice Information

Notice Title

Chat & Messaging Platform - Citizens Advice

Notice Description

Citizens Advice wishes to appoint a partner to deliver a national chat & messaging platform, accessible to clients via our website (citizensadvice.org.uk) and other channels (e.g. Facebook Messenger) that's intuitive to use by local Citizens Advice volunteer advisers.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-84392146-7c93-4e5f-948b-af6089577ec5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e384c917-31ab-4daa-8cc1-af535cb0d78c
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64216000 - Electronic message and information services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Nov 20178 years ago
Submission Deadline
23 Nov 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
8 Feb 2018 - 7 Feb 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC1A 4HD
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLE Yorkshire and The Humber, TLJ South East (England)
Local Authority
City of London
Electoral Ward
Aldersgate
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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