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CBC-1807-T-TH EDT Contact Centre - AWARD

Central Bedfordshire Council

This public procurement record has 1 release in its history.

Award

06 Oct 2025 at 13:40

Award Notice
Summary of the contracting process

Central Bedfordshire Council has successfully completed the procurement process for the management of the Emergency Duty Team (EDT) Contact Centre, with Care Quality Services Limited awarded the contract. This project falls under the category of customer-care, health, and social work services, addressing urgent social work needs for Central Bedfordshire Council, Bedford Borough Council, and Luton Borough Council. The contract, valued at £250,000, commenced on 1st October 2025 and will run until 30th September 2027. The procurement was conducted using an open procedure, indicating a transparent and competitive tendering process, culminating in the award being announced on 22nd September 2025. The EDT service operates 365 days a year, ensuring continuous support and safeguarding for at-risk individuals outside of standard working hours, with coverage extending across the United Kingdom and several overseas territories.

This tender represents a significant opportunity for businesses specialising in customer care and social work services to demonstrate their expertise in high-pressure, emergency response environments. Companies experienced in managing round-the-clock operations and who can navigate the legislative framework associated with social care services would be well-suited for this type of contract. While the contract has been awarded, understanding similar procurement opportunities can help businesses prepare for future tenders. The collaboration with multiple boroughs indicates a regional expansion strategy that could benefit service providers aiming to grow within the public sector, particularly those capable of delivering scalable solutions and maintaining service quality across various jurisdictions.

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Notice Information

Notice Title

CBC-1807-T-TH EDT Contact Centre - AWARD

Notice Description

Central Bedfordshire Council is undertaking a competitive tendering exercise to secure an independent Provider to manage the Emergency Duty Team (EDT) Contact Centre. EDT provides an emergency social work service out of hours; the service is hosted by Central Bedfordshire Council (CBC) and provides a service to Bedford Borough Council (BBC) and Luton Borough Council (LBC) under Service Level Agreements. EDT respond to all emergency social care situations that arise out of hours, and which cannot be left until the next working day. EDT will act to ensure the immediate protection and safeguarding of children, young people, and adults who are at risk of harm. All work is undertaken within the relevant legislative framework. EDT operates 365 days service a year over 7 days a week, with operating hours totalling to around 129 hours per week on average. The service operating hours are: * Monday to Thursday 5pm to 9pm * Friday from 4pm to Monday at 9am * 24 hours service on Public Holidays

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-84fada8d-e049-45b1-ac4f-2f3accc51f10
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b4ce8792-3902-41c4-ad52-d18f048f8519
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

CPV Codes

79342300 - Customer services

79342320 - Customer-care services

85000000 - Health and social work services

85300000 - Social work and related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£250,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Oct 202510 months ago
Submission Deadline
18 Jul 2025Expired
Future Notice Date
Not specified
Award Date
22 Sep 202511 months ago
Contract Period
1 Oct 2025 - 30 Sep 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Central Bedfordshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BEDFORDSHIRE
Postcode
SG17 5TQ
Postcode Area
Stevenage
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH25 Central Bedfordshire
Delivery Location
Not specified
Local Authority
Central Bedfordshire
Electoral Ward
Shefford
Westminster Constituency
Hitchin

Supplier Information

Number of Suppliers
1
Supplier Name

Care Quality Services Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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