Notice Information
Notice Title
CBC-1807-T-TH EDT Contact Centre - AWARD
Notice Description
Central Bedfordshire Council is undertaking a competitive tendering exercise to secure an independent Provider to manage the Emergency Duty Team (EDT) Contact Centre. EDT provides an emergency social work service out of hours; the service is hosted by Central Bedfordshire Council (CBC) and provides a service to Bedford Borough Council (BBC) and Luton Borough Council (LBC) under Service Level Agreements. EDT respond to all emergency social care situations that arise out of hours, and which cannot be left until the next working day. EDT will act to ensure the immediate protection and safeguarding of children, young people, and adults who are at risk of harm. All work is undertaken within the relevant legislative framework. EDT operates 365 days service a year over 7 days a week, with operating hours totalling to around 129 hours per week on average. The service operating hours are: * Monday to Thursday 5pm to 9pm * Friday from 4pm to Monday at 9am * 24 hours service on Public Holidays
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-84fada8d-e049-45b1-ac4f-2f3accc51f10
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/b4ce8792-3902-41c4-ad52-d18f048f8519
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
85 - Health and social work services
-
- CPV Codes
79342300 - Customer services
79342320 - Customer-care services
85000000 - Health and social work services
85300000 - Social work and related services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £250,000 £100K-£500K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 6 Oct 20254 months ago
- Submission Deadline
- 18 Jul 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 21 Sep 20255 months ago
- Contract Period
- 30 Sep 2025 - 30 Sep 2027 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CENTRAL BEDFORDSHIRE COUNCIL
- Contact Name
- Tracey Horner
- Contact Email
- tracey.horner2@centralbedfordshire.gov.uk
- Contact Phone
- 0300 300 8000
Buyer Location
- Locality
- BEDFORDSHIRE
- Postcode
- SG17 5TQ
- Post Town
- Stevenage
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH2 Bedfordshire and Hertfordshire
- Small Region (ITL 3)
- TLH25 Central Bedfordshire
- Delivery Location
- Not specified
-
- Local Authority
- Central Bedfordshire
- Electoral Ward
- Shefford
- Westminster Constituency
- Hitchin
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/b4ce8792-3902-41c4-ad52-d18f048f8519
6th October 2025 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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