Award

RM6126 DPS Call Off Contract for NHS Patient Survey Programme

CARE QUALITY COMMISSION

This public procurement record has 1 release in its history.

Award

16 May 2023 at 09:27

Award Notice
Summary of the contracting process

The Care Quality Commission has awarded a DPS Call Off Contract for the NHS Patient Survey Programme to Picker Institute Europe. The contract, reference number CQC I&D 027, was procured through the Crown Commercial Service's Research and Insights Dynamic Marketplace DPS (RM6126) following a further competition process. The contract is initially awarded for 24 months with a possible extension of up to 24 months. The total awarded value, inclusive of all possible extensions, is £4,560,000. The tender period ended on 28th July 2022, and the contract period runs from 2nd February 2023 to 1st February 2027. The procurement method used was selective with details of call-off from a dynamic purchasing system. The main procurement category for this contract is services in market research.

This tender presents an opportunity for businesses, especially in market research services, survey conduction, analysis, and related fields, to collaborate with the Care Quality Commission. Small and medium-sized enterprises (SMEs) would particularly find this opportunity promising. The contract involves developing, coordinating, and analysing data from national patient surveys within the NHS. The surveys aim to capture patient experiences to enhance service quality. Eligible businesses with expertise in survey design, telephone survey services, social research, and public-opinion polling can find this tender suitable for business growth. The focus is on increasing the use of patient experiences in regulation and service improvement, with a potential for adjuncts to the NHS Patient Survey Programme to emerge during the contract period.

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Notice Information

Notice Title

RM6126 DPS Call Off Contract for NHS Patient Survey Programme

Notice Description

DPS Call-Off contract for a Survey Co-ordination Centre supplier for the Survey Programme - developing, co-ordinating and analysing data from approximately five national patient experience surveys. CQC collects, analyses and uses a range of data about people's experiences of care. A significant volume of that information comes from people who have recently used NHS services and are asked about their experiences as part of the NHS Patient Survey Programme. The programme is designed to systematically capture the views of representative samples of patients from all eligible NHS trusts in England. Each survey contains questions that are designed and tested to provide insight into fundamental aspects of people's experiences and to highlight areas where individual providers and systems could improve how they provide services. The programme currently includes annual surveys of adult inpatients and community mental health services. CQC also undertakes three acute surveys on a biennial schedule: maternity services, urgent and emergency department services and children's and young people's inpatient and day case services. Typically, the surveys are sent to a sample of between 850 - 1,250 patients, who meet specific eligibility criteria, per provider. The sample is drawn from people who have experienced care during a specified time period, and on average between 25% and 50% of eligible patients respond. The Programme is switching to online first methods of administering questionnaires, with use of supplementary SMS reminders to encourage online completion. The results of these surveys, including local and national reports, are published on CQC's own website and NHS Surveys, along with the guidance and tools used to deliver the survey. Supporting CQC's commitment to increase the use of people's experiences at the centre of regulation, it is likely adjuncts to the NHS Patient Survey Programme will emerge over the life of this contract and it will be important to engage with innovation and opportunities to ensure patient experience is collected and used in the most expedient way to maximise the impact and value of data for regulation and service improvement. During the life of the contract it will also be important to extend use of data to look at people's experiences of integrated care. This procurement was undertaken the Crown Commercial Service (CCS) Research and Insights Dynamic Marketplace DPS (RM6126) following a further competition process. The contract is awarded for an initial period of 24 months with an option to extend for up to 24 months. Total Awarded Value is the maximum of all charges including all optional contract extensions. Contract Reference: CQC I&D 027

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-851ef2a8-3449-4d79-b885-5741dd31dd75
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d9592198-4162-4aab-8c87-811d1ed92a98
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

79311000 - Survey services

79311100 - Survey design services

79311200 - Survey conduction services

79311210 - Telephone survey services

79311300 - Survey analysis services

79315000 - Social research services

79320000 - Public-opinion polling services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£4,560,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
16 May 20232 years ago
Submission Deadline
28 Jul 2022Expired
Future Notice Date
Not specified
Award Date
9 May 20232 years ago
Contract Period
2 Feb 2023 - 1 Feb 2027 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CARE QUALITY COMMISSION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE1 4PA
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

PICKER INSTITUTE EUROPE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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