Planning

Live Chat Services - Benefits

LONDON BOROUGH OF WALTHAM FOREST

This public procurement record has 1 release in its history.

Planning

28 Feb 2021 at 13:34

Planned Procurement Notice
Summary of the contracting process

The London Borough of Waltham Forest is planning a tender for Live Chat Services aimed at supporting benefits interactions with individuals and small businesses. This procurement process falls under the office-support services category (CPV code: 79500000) and is scheduled to commence on 15th February 2021, with a contract duration until 14th February 2023. The budget for this opportunity is set between £40,000 and £42,000. Interested parties should refer to the future notice published on 1st January 2023 for additional details.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that offer innovative online customer support solutions. Businesses that specialise in automation, live chat technologies, or customer service platforms will be particularly well-suited to compete for this contract, enabling them to expand their service offerings within the public sector and build long-term relationships with local authorities.

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Notice Information

Notice Title

Live Chat Services - Benefits

Notice Description

Live Chat is an online platform that enables a Local Authority employee to make multiple contacts with an individual or small business with a view to (principally) collect payments, or impart other live information or act as an information repository to respond to simple queries (automated LiveChat Bots)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-852a1edc-d433-42cb-8d8b-4ed137b5f184
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4af6a2dc-ca6d-4618-ab9b-1561b15d289e
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79500000 - Office-support services

Notice Value(s)

Tender Value
£42,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Feb 20214 years ago
Submission Deadline
Not specified
Future Notice Date
1 Jan 2023Expired
Award Date
Not specified
Contract Period
15 Feb 2021 - 14 Feb 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF WALTHAM FOREST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WALTHAMSTOW
Postcode
E17 4JF
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI53 Redbridge and Waltham Forest
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Waltham Forest
Electoral Ward
Chapel End
Westminster Constituency
Walthamstow

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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