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Income Analytics and Automated Customer Engagement Services

THIRTEEN HOUSING GROUP LIMITED

This public procurement record has 1 release in its history.

Award

04 Sep 2026 at 14:28

Award Notice
Summary of the contracting process

Thirteen Housing Group Limited procured services for income analytics and automated customer engagement, described as a 48-month renewal for Voicescape modules. The requirement is for industry-specific software and associated services supporting the housing group’s income-related analytics and customer engagement activity. Delivery is in the North East of England. The buying organisation is Thirteen Housing Group Limited, based in Middlesbrough. This is a services requirement rather than a goods or construction procurement. The selected solution is centred on Voicescape modules, indicating a requirement for software that supports automated interactions with customers alongside analytical capabilities for income management. The scope is therefore relevant to suppliers providing customer engagement platforms, income analytics software or related implementation and support services for housing organisations.

The procurement has been awarded and the tender is complete. It used a selective procedure as a call-off from a framework agreement. The contract was awarded to Voicescape Limited on 3 August 2026 for £1,180,800, inclusive of the stated contract value. The contract period runs from 1 April 2027 to 31 March 2031. The requirement was described as a 48-month renewal, and the award covers the same period. Thirteen Housing Group Limited selected a single supplier. The opportunity was identified as suitable for small and medium-sized enterprises and unsuitable for voluntary, community and social enterprises. The award relates to services classified as industry-specific software, with evaluation conducted through the framework call-off route.

This award demonstrates established demand from Thirteen Housing Group for software combining income analytics with automated customer engagement in a housing setting. A credible future competitor would need a proven customer engagement platform, strong analytical capability for income-related activity and the ability to provide or support Voicescape-type modules. Suppliers should be able to deliver software services for a substantial, multi-year housing requirement and operate effectively through a framework call-off process. The procurement’s stated suitability for SMEs indicates that a smaller specialist technology business can be relevant, provided it can demonstrate the necessary product capability, service capacity and experience supporting a housing organisation. Businesses with complementary analytics or customer communications expertise may also be well placed if their solution can address both parts of the requirement.

How relevant is this notice?

Notice Information

Notice Title

Income Analytics and Automated Customer Engagement Services

Notice Description

48 month renewal for Voicescape Modules

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8530055f-de97-493a-b8df-7252d7b7cf3a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7a9b637d-e632-4f8e-9252-28748c079790
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48100000 - Industry specific software package

Notice Value(s)

Tender Value
£1,180,800 £1M-£10M
Lots Value
Not specified
Awards Value
£1,180,800 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
4 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
3 Aug 20261 months ago
Contract Period
1 Apr 2027 - 31 Mar 2031 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THIRTEEN HOUSING GROUP LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MIDDLESBROUGH
Postcode
TS2 1QG
Postcode Area
Cleveland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC32 South Teesside
Delivery Location
TLC North East (England)
Local Authority
Middlesbrough
Electoral Ward
Central
Westminster Constituency
Middlesbrough and Thornaby East

Supplier Information

Number of Suppliers
1
Supplier Name

VOICESCAPE LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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