Award

Digital Experience Monitoring

HM LAND REGISTRY

This public procurement record has 2 releases in its history.

AwardUpdate

20 Jan 2025 at 14:26

Award

10 Jun 2024 at 08:37

Summary of the contracting process

The procurement process led by HM Land Registry involves the project titled "Digital Experience Monitoring" aimed at enhancing digital monitoring capabilities to improve the productivity of their Casework community. The project falls under the industry category of "Miscellaneous software package and computer systems" (CPV: 48900000). The contract location is London, United Kingdom, with a contract period from 29th April 2024 to 28th April 2025. This tender, now in the Award stage, had a tender period ending on 19th December 2023. The procurement method adopted was selective, specifically a call-off from a framework agreement, with a total contract value of £891,828.

This tender presents significant opportunities for businesses specialising in digital experience monitoring tools that can identify areas for improvement, alert end-user issues, and provide long-term visibility of digital experiences. Small and medium-sized enterprises (SMEs) are particularly well-suited to compete, given the suitability criteria outlined by HM Land Registry. The awarded supplier for this contract is Softcat, a large-scale organisation based in Buckinghamshire, England. Engaging in such contracts can foster business growth through long-term governmental collaboration and enhance industry reputation.

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Notice Title

Digital Experience Monitoring

Notice Description

HMLR are looking to improve their monitoring capabilities with a specific view on the end user and their digital experience, enabling a better view on the productivity of our Casework community. HMLR are looking for a tool that will help us identify improvements in our Casework toolsets, will alert us to end user issues, and will allow us a view of our digital experience over time.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-855eb3c6-60a3-4d51-a143-e37db6ee5701
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b09fee93-524a-4909-8a8d-a8e0c8a13aa9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48900000 - Miscellaneous software package and computer systems

Notice Value(s)

Tender Value
£891,828 £500K-£1M
Lots Value
Not specified
Awards Value
£186,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Jan 20251 years ago
Submission Deadline
19 Dec 2023Expired
Future Notice Date
Not specified
Award Date
28 Apr 20241 years ago
Contract Period
28 Apr 2024 - 28 Apr 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
HM LAND REGISTRY
Contact Name
simon morse
Contact Email
simon.morse@landregistry.gov.uk
Contact Phone
0300 006 9543

Buyer Location

Locality
CROYDON
Postcode
WC2A 3PH
Post Town
Central London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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