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Customer Survey Tool

NHS BSA

This public procurement record has 1 release in its history.

Award

01 Sep 2026 at 15:19

Award Notice
Summary of the contracting process

NHS Business Services Authority (NHSBSA) procured a customer survey tool as an information technology service. The requirement covers software and associated IT support for collecting customer survey responses, with the classification also covering IT consulting, software development, internet and support services. Delivery is associated with NHSBSA’s premises at Newburn Riverside, Newcastle upon Tyne, and the wider United Kingdom. This is a service requirement rather than a works or goods contract. The procurement is relevant to suppliers of customer feedback, survey, questionnaire or voice-of-customer platforms, particularly those able to provide a hosted or supported software service for a public-sector organisation. It may also suit businesses providing implementation, configuration, integration or technical support around survey software.

The procurement has been completed and the contract was awarded to Snap Survey on 27 August 2026. The award value is £36,434. The contract runs from 1 September 2026 to 31 August 2027. The original tender deadline was 28 August 2026 at 12:00. The estimated procurement value was £30,203.50, with a stated minimum value of £30,243. The procurement used a tender process with the method described as “Other”. Snap Survey is identified as an SME supplier. The requirement was marked as suitable for SMEs and voluntary, community and social enterprises. The available information records a completed award and the selected supplier, but does not set out a separate scoring breakdown or detailed award criteria.

This award is useful market evidence for suppliers targeting NHSBSA customer research and feedback requirements. A credible competitor for a future requirement would need a customer survey platform that can be implemented and supported for a public-sector buyer, with practical capability in questionnaire design, response collection, reporting and administration. Technical suppliers should be able to provide reliable software and responsive IT support, and may need to handle configuration or integration around the buyer’s existing systems. The successful supplier’s classification as an SME, together with the stated suitability for SMEs and voluntary, community and social enterprises, indicates that the requirement is accessible to smaller specialist providers as well as larger IT firms. Relevant experience delivering dependable survey technology would strengthen a future proposition.

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Notice Information

Notice Title

Customer Survey Tool

Notice Description

https://www.contractsfinder.service.gov.uk/Notice/bb69f169-1875-4977-afde-ba8f6828e8c6

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-867deb45-967d-4628-9ed6-609051d3a06d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d596b075-5aa8-4a54-843d-aaae3e8e67b5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£30,203 Under £100K
Lots Value
Not specified
Awards Value
£36,434 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
1 Sep 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
27 Aug 20262 weeks ago
Contract Period
1 Sep 2026 - 31 Aug 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS BSA
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWBURN RIVERSIDE, NEWCASTLE UPON TYNE,
Postcode
NE15 8NY
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified
Local Authority
Newcastle upon Tyne
Electoral Ward
Lemington
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

Snap Survey

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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