Award

IT Service Management Platform (ITSM) Delivery Partner (Discovery to Implementation)

MCA - MARITIME AND COASTGUARD AGENCY

This public procurement record has 1 release in its history.

Award

06 Aug 2025 at 16:06

Award Notice
Summary of the contracting process

The Maritime and Coastguard Agency (MCA), located in Southampton, England, has successfully awarded a contract for an "IT Service Management Platform (ITSM) Delivery Partner" to Illuminet Solutions Limited. This procurement, concluded through a call-off from the G-Cloud 14 framework agreement, involves the replacement of the existing IT Service Management solution with a modern platform that would align with MCA's strategic goals. The tender was classified under the industry category of IT services, consulting, software development, internet, and support, and was conducted using a selective procurement method. The contract period spans from 28th July 2025 to 30th April 2026, providing comprehensive delivery from discovery to implementation for the MCA. The contract is valued at £147,500 and targets various regions, including the British Oversea Territories, the Channel Islands, the Isle of Man, Europe, the United Kingdom, and beyond.

This tender represents a significant opportunity for businesses that specialise in IT services, particularly those experienced in ITSM implementations, to contribute to a critical transformative project with MCA. Companies capable of delivering an outcome-focused approach and competitive solutions in IT management will find this contract aligns with their skill sets and capabilities. Since the tender is suitable for small to medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs), it promises to be an avenue for these businesses to expand their service offerings and grow through involvement in a government-backed technology upgrade. Illuminet Solutions Limited’s engagement underscores the opportunity for SMEs to secure substantial contracts through strategic government partnerships.

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Notice Information

Notice Title

IT Service Management Platform (ITSM) Delivery Partner (Discovery to Implementation)

Notice Description

The MCA requires an outcome-based service from a supplier with the expertise and capacity to support the end-to-end replacement of its current IT Service Management (ITSM) solution. This includes gathering and analysing business requirements, defining and validating the expected benefits, preparing for and supporting a competitive tender process to procure the new ITSM tool, and subsequently delivering an outcome-focused implementation of the chosen solution. The aim is to ensure a seamless and effective transition to a modern ITSM platform that aligns with the agency's strategic direction and operational needs. This contract was awarded following a G-Cloud 14 buying process.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-86860d40-37c4-4a38-a0c8-4f6b7f6d097b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7ba7a96b-a3bb-4fac-957b-536ad534a092
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£147,500 £100K-£500K
Lots Value
Not specified
Awards Value
£147,500 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Aug 20256 months ago
Submission Deadline
3 Jul 2025Expired
Future Notice Date
Not specified
Award Date
20 Jul 20257 months ago
Contract Period
27 Jul 2025 - 30 Apr 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MCA - MARITIME AND COASTGUARD AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOUTHAMPTON
Postcode
SO15 1EG
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ32 Southampton
Delivery Location
Not specified
Local Authority
Southampton
Electoral Ward
Banister & Polygon
Westminster Constituency
Southampton Itchen

Supplier Information

Number of Suppliers
1
Supplier Name

ILLUMINET SOLUTIONS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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