Award

Freshdesk Customer Engagement Suite

HEE

This public procurement record has 1 release in its history.

Award

09 Mar 2022 at 14:42

Award Notice
Summary of the contracting process

The procurement process involved an award by Health Education England (HEE) for the annual subscription to the Freshdesk Customer Engagement Suite. This contract, categorised under software support services, had a total value of £70,560. The procurement process concluded with the award on 10th February 2022, following a tender period that ended on 14th February 2022. The contract period runs from 15th February 2022 to 14th February 2024, with the services specified to be delivered in the United Kingdom.

This tender presents significant opportunities for businesses, particularly those in the software services sector, to engage with a key public sector organisation. Companies that offer similar customer engagement solutions or have experience in providing software support services are well-suited to compete for future contracts in this arena. By participating in such tenders, businesses can expand their portfolios and establish long-term relationships with public sector clients like HEE.

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Notice Information

Notice Title

Freshdesk Customer Engagement Suite

Notice Description

Annual subscription to FreshDesk for TEL platforms.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-86c360c8-10d8-4888-a361-e85c3c723667
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bc306e29-1c35-47ce-ada4-f59c43a8ae3f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72261000 - Software support services

Notice Value(s)

Tender Value
£70,560 Under £100K
Lots Value
Not specified
Awards Value
£70,560 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Mar 20223 years ago
Submission Deadline
14 Feb 2022Expired
Future Notice Date
Not specified
Award Date
10 Feb 20224 years ago
Contract Period
15 Feb 2022 - 14 Feb 2024 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HEE
Contact Name
Commercial Team
Contact Email
commercialteam@hee.nhs.uk
Contact Phone
Not specified

Buyer Location

Locality
LEEDS
Postcode
LS1 4PL
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
Not specified
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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