Award

Telephony Voice Artist

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

20 Feb 2025 at 17:35

Summary of the contracting process

H M Revenue & Customs (HMRC) has concluded the procurement process for the contract titled "Telephony Voice Artist," under the industry category of IT services: consulting, software development, Internet, and support. This contract involves providing a managed Voice Artist service for HMRC's telephony platform, specifically for recording voice prompts, confirmations, and informational messages. The procurement began with a tender process and has now reached the award stage, with the contract officially awarded on 31st January 2025. The contract will be executed over a period from 31st January 2025 to 31st October 2027 in the United Kingdom. The procurement method involved a call-off from a dynamic purchasing system, favouring selective procurement.

This tender offers significant growth opportunities for businesses in the IT and telecommunications sectors, particularly those specialising in voice-over services for digital platforms. Small and medium-sized enterprises (SMEs) are well-positioned to compete for such contracts, as evidenced by the awarding of this contract to Mazaru Limited, an SME. Engaging in this contract can help businesses expand their portfolio, secure steady income over the contract period, and build a reputable client base by working with a major governmental body like HMRC.

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Notice Title

Telephony Voice Artist

Notice Description

This contract is for the provision of a managed Voice Artist service for HMRC's telephony platform. This is to record prompts, confirmations, and informational messages on the HMRC telephony platform.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8769bd3b-6eaa-4372-95e9-a705bcef9549
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/37c1c73b-7fd6-43b9-b41f-b63e2dbe3641
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£112,325 £100K-£500K
Lots Value
Not specified
Awards Value
£112,325 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
20 Feb 20251 years ago
Submission Deadline
30 Jan 2025Expired
Future Notice Date
Not specified
Award Date
31 Jan 20251 years ago
Contract Period
31 Jan 2025 - 31 Oct 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified

Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

MAZARU

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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