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Supply of ServiceNow Licenses

Department for Business and Trade

This public procurement record has 1 release in its history.

Award

09 Oct 2026 at 13:00

Award Notice
Summary of the contracting process

The Department for Business and Trade bought ServiceNow software licences and/or modules for deployment across its departmental estate. This is a software licensing supply requirement, rather than a software development or implementation contract. Delivery is associated with London. The procurement’s classification is license management software (CPV 48218000).

The procurement is complete and was awarded to Specialist Computer Centres PLC on 22 September 2026. The award value is £4 million, with a contract period from 9 October 2026 to 8 October 2029. The estimated procurement value was also £4 million. The Department used a selective call-off from a framework agreement. The requirement was presented as suitable for small and medium-sized enterprises and voluntary, community and social enterprises. The published information does not set out the evaluation criteria or any lot breakdown.

For suppliers considering this buyer’s future ServiceNow licensing requirements, the award demonstrates demand for licences and modules that can be deployed across a government department’s estate. A credible competitor would need to supply the relevant ServiceNow licences or modules and support deployment at departmental scale. The selected supplier was a large computer services company, indicating that a supplier with the capacity to handle an estate-wide requirement was successful. The route used was a framework call-off, so relevant framework access and the ability to compete through that route would be important. The procurement was marked as suitable for SMEs and VCSEs, offering a signal that smaller suppliers may also be relevant where they can meet the licensing and delivery need.

How relevant is this notice?

Notice Information

Notice Title

Supply of ServiceNow Licenses

Notice Description

The appointed supplier will supply the required ServiceNow licenses and/or modules to be deployed across the departments estate

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-883252f2-07f8-4d6c-8a5e-5b1d9cbdbe9e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b0218180-f644-41a0-adf5-652d38c65389
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48218000 - License management software package

Notice Value(s)

Tender Value
£4,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£4,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
9 Oct 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
22 Sep 20261 months ago
Contract Period
9 Oct 2026 - 8 Oct 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Department for Business and Trade
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2DY
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Specialist Computer Centres

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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