Notice Information
Notice Title
Complaints Management System
Notice Description
complaints management software improves complaints handling and reporting - while reducing costs and risks. Log and track all complaints, customer feedback and enquiries in one integrated system. FOI, EIR and SAR case types included.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-88ce55e5-ee6a-49e3-963b-2efa9e33b7ed
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/643c8f69-b4ea-4e1f-ad22-4630bb179310
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME, VCSE
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £33,250 Under £100K
- Lots Value
- Not specified
- Awards Value
- £33,250 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 21 Jan 20251 years ago
- Submission Deadline
- 8 Oct 2024Expired
- Future Notice Date
- Not specified
- Award Date
- 7 Oct 20241 years ago
- Contract Period
- 18 Nov 2024 - 17 Nov 2026 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- MIDDLESBROUGH COUNCIL
- Contact Name
- Victoria Hayton
- Contact Email
- victoria_hayton@middlesbrough.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- MIDDLESBROUGH
- Postcode
- TS1 2DT
- Post Town
- Cleveland
- Country
- England
-
- Major Region (ITL 1)
- TLC North East (England)
- Basic Region (ITL 2)
- TLC3 Tees Valley
- Small Region (ITL 3)
- TLC32 South Teesside
- Delivery Location
- TLC North East (England)
-
- Local Authority
- Middlesbrough
- Electoral Ward
- Central
- Westminster Constituency
- Middlesbrough and Thornaby East
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/643c8f69-b4ea-4e1f-ad22-4630bb179310
21st January 2025 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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