Award

CPT_24_34 - Feedback programmes

NATIONAL AUDIT OFFICE

This public procurement record has 1 release in its history.

Award

04 Jul 2025 at 14:24

Award Notice
Summary of the contracting process

The National Audit Office (NAO) executed the procurement process utilizing the Crown Commercial Services' Research and Insights Dynamic Purchasing System (DPS) for a project titled "CPT_24_34 - Feedback programmes." This contract falls under the industry category of customer survey services and is located in London, England (postcode SW1W 9SP). The procurement stage of this contract is complete, with the award made to IFF Research Ltd. The contract commenced on 2nd June 2025 and will initially run until 1st June 2028, with an option for a two-year extension in one-year periods. The potential full contract value over five years is estimated at £520,000, with an initial value of £313,403.16.

This contract presents a significant opportunity for businesses involved in customer survey services, particularly those capable of delivering comprehensive stakeholder feedback programmes. The tender, which was selected using a call-off method from a dynamic purchasing system, indicates a preference for efficient and specialised service providers. Smaller businesses (SMEs) within the customer survey sector, equipped to provide detailed analysis and visualisation of survey results, stand to benefit from such opportunities for growth and collaboration with governmental bodies like the NAO. The emphasis on strategic feedback and financial audit insights offers advantageous scope for tailored service delivery and the potential for long-term engagement through contract renewal options.

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Notice Information

Notice Title

CPT_24_34 - Feedback programmes

Notice Description

National Audit Office (NAO) used the Crown Commercial Services (CCS) Research and Insights Dynamic Purchasing System (DPS) - Reference: RM6126 to award a contract to I.F.F Research Ltd. The services include provision of two stakeholder feedback programmes: a Strategic Feedback Programme to gather insights from senior stakeholders via surveys and interviews, and a Financial Audit Feedback Programme targeting finance officials post-audit. Both include regular reporting, analysis and a dashboard visualisation of results. The contract will run for a initial 3 year period from 02.06.25 to 01.06.28 with the option to extend the contract for two years in one year periods. Final expiry of the contract is 01.06.30. The estimated contract value for the potential full five years will be PS520,000.00 gross and the initial three years will be PS313,403.16 gross.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-890e6433-2156-489c-8f95-92917d37b9a1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/35ab7fe3-8f02-4d4f-afc0-3a4a17a50083
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342310 - Customer survey services

Notice Value(s)

Tender Value
£313,403 £100K-£500K
Lots Value
Not specified
Awards Value
£313,403 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Jul 20257 months ago
Submission Deadline
14 Mar 2025Expired
Future Notice Date
Not specified
Award Date
1 Jun 20258 months ago
Contract Period
1 Jun 2025 - 1 Jun 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL AUDIT OFFICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1W 9SP
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
Pimlico North
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

IFF RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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