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ServiceNow Re-tender - 2025

Financial Conduct Authority

This public procurement record has 1 release in its history.

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31 Jul 2026 at 12:12

Award Notice
Summary of the contracting process

The Financial Conduct Authority procured ServiceNow licences, support and professional services for case-management functions. This is a technology services requirement centred on licensing and operating ServiceNow, including ongoing support and specialist professional input. Delivery is associated with the FCA’s offices at 12 Endeavour Square, London E20 1JN, and the wider London area. The procurement’s classification is license management software package (CPV 48218000). The requirement is for services rather than software supply alone: suppliers would need to provide the licences and the expertise needed to support the FCA’s case-management activities throughout the contract.

The procurement is complete and was awarded through a selective call-off from a framework agreement. The tender deadline was 30 June 2025 at 14:00 BST. The FCA awarded the contract to ADVANCE SOLUTIONS CORP LTD on 26 September 2025 for £7,853,547.20 including the stated GBP currency. The contract runs from 31 December 2025 to 30 December 2029. The overall estimated value range was £7,000,000 minimum to £8,500,000 maximum. The award was active, and the tender was evaluated through the framework call-off procedure. The opportunity was not divided into lots. It was identified as unsuitable for small and medium-sized enterprises and for voluntary, community or social enterprises.

This award indicates substantial, sustained demand from a financial regulator for ServiceNow capability supporting case management. A credible future competitor would need strong ServiceNow licensing knowledge, the ability to provide dependable platform support and access to professional-services specialists who can understand and improve case-management functions. The scale and multi-year nature of the requirement favour suppliers with established delivery teams, resilient support arrangements and experience managing enterprise ServiceNow environments for complex public-sector or regulated organisations. Because the route was a framework call-off, relevant suppliers would also need access to the applicable framework and the capability to compete within its rules. The requirement is not aimed at small or medium-sized enterprises or voluntary, community and social enterprises acting alone.

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Notice Information

Notice Title

ServiceNow Re-tender - 2025

Notice Description

Provision of ServiceNow Licenses, Support and Professional Services to support case management related functions.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-89718783-ae34-4235-8230-8c7cd3512a2f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f48b85a8-7465-44b9-abc6-68c8c82d3349
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48218000 - License management software package

Notice Value(s)

Tender Value
£8,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
£7,853,547 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
26 Sep 20251 years ago
Contract Period
31 Dec 2025 - 30 Dec 2029 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Financial Conduct Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

ADVANCE SOLUTIONS CORP LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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