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ServiceNow Re-tender - 2025

FINANCIAL CONDUCT AUTHORITY

This public procurement record has 1 release in its history.

Award

31 Jul 2026 at 11:12

Award Notice
Summary of the contracting process

The Financial Conduct Authority has concluded the procurement process titled "ServiceNow Re-tender - 2025", aimed at procuring license management software packages. The contract, awarded in the services industry category, focuses on the provision of ServiceNow licenses, support, and professional services to support case management functions. The procurement method used was selective, specifically a call-off from a framework agreement. This process, constrained by a tender period ending on 30th June 2025, saw its contract awarded to ADVANCE SOLUTIONS CORP LTD on 26th September 2025. Located in London, with the official postal code E20 1JN, the contracting process reached the award stage with a total award value amounting to £7,853,547.20. The contract is set to commence on 31st December 2025 and will run until 30th December 2029.

This tender presents substantial opportunities for businesses specialising in software license management and those capable of providing comprehensive support and professional services in IT case management systems. Although the procurement was based on a selective method, businesses with the capacity to offer similar services could find potential growth opportunities by aligning with framework agreements that accommodate call-offs in the future. While the contract may not suit SMEs and VCSEs, large-scale enterprises capable of delivering expansive services within the specified timeframe and budget could leverage such opportunities to expand their portfolio in the public procurement sector.

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Notice Information

Notice Title

ServiceNow Re-tender - 2025

Notice Description

Provision of ServiceNow Licenses, Support and Professional Services to support case management related functions.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-89718783-ae34-4235-8230-8c7cd3512a2f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f48b85a8-7465-44b9-abc6-68c8c82d3349
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48218000 - License management software package

Notice Value(s)

Tender Value
£8,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
£7,853,547 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
31 Jul 20265 days ago
Submission Deadline
30 Jun 2025Expired
Future Notice Date
Not specified
Award Date
25 Sep 202510 months ago
Contract Period
31 Dec 2025 - 30 Dec 2029 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FINANCIAL CONDUCT AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI London
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

ADVANCE SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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