Award

Membership of Customer Experience Programme

NATIONAL SAVINGS & INVESTMENTS

This public procurement record has 1 release in its history.

Award

18 Sep 2018 at 10:26

Award Notice
Summary of the contracting process

The procurement process involves National Savings & Investments as the buying organisation, seeking membership for the Customer Experience Programme within the financial and insurance services industry category. This contract, valued at £10,500, was awarded following a direct procurement method, specifically a single tender action below the threshold. The tender period concluded on 6th September 2018, with the contract effective from 7th September 2018 to 6th September 2019. The delivery of services is expected to take place in London, United Kingdom.

This tender presents an opportunity for businesses specializing in customer experience services to engage with a government client, potentially fostering growth in the public sector marketplace. Businesses with expertise in service delivery and customer engagement strategies, particularly those capable of aligning with the needs of large public organisations like National Savings & Investments, would be well-positioned to compete for similar tenders in the future.

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Notice Information

Notice Title

Membership of Customer Experience Programme

Notice Description

Membership of the Customer Experience Programme

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8983a1b5-0fc9-44f6-a724-57a95cce0af1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d023f9ae-52bb-4231-b908-76577694e6cf
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66000000 - Financial and insurance services

Notice Value(s)

Tender Value
£10,500 Under £100K
Lots Value
Not specified
Awards Value
£10,500 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Sep 20187 years ago
Submission Deadline
6 Sep 2018Expired
Future Notice Date
Not specified
Award Date
5 Sep 20187 years ago
Contract Period
6 Sep 2018 - 6 Sep 2019 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL SAVINGS & INVESTMENTS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1V 2QX
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
Pimlico North
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

HENLEY BUSINESS SCHOOL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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