Award

ServiceNow licenses

THE INSOLVENCY SERVICE

This public procurement record has 2 releases in its history.

AwardUpdate

20 Jan 2026 at 09:36

Award Notice
Award

12 Nov 2025 at 12:13

Award Notice
Summary of the contracting process

The Insolvency Service, located in London, has recently completed the procurement process for the provision of ServiceNow licences. This contract falls under the industry category of software packages and information systems. The procurement was conducted through a selective method, specifically a call-off from the CCS G Cloud 14 Framework Agreement. The contract, awarded to Specialist Computer Centres PLC, based in Birmingham, commenced on 17th November 2025 and is set to run until 16th November 2028, with an initial period of 36 months and an optional extension of 12 months. The total contract value, including VAT, amounts to GBP 1,031,867.93, and this update was finalised on 20th January 2026.

This tender provides substantial opportunities for small and medium-sized enterprises specialising in IT and software development, given its classification under software package and information systems. Due to the selective procurement method, businesses with experience in framework agreements, particularly those adept at providing comprehensive IT management solutions including visibility, user fulfilment, stakeholder engagement, and system integration, are well-positioned to compete for such contracts. The ongoing demand for specialised software services to improve organisational efficiency presents a growth avenue for businesses capable of delivering innovative and reliable IT solutions.

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Notice Information

Notice Title

ServiceNow licenses

Notice Description

This is a Contract Award Notice. Provision of ServiceNow licences for the following modules: * ITOM Visibility V2 * ITSM Standard Fulfiller User V3 * Business Stakeholder User V4 * Integration Hub Starter V4 (transactions) * Impact Guided V3 Package * Standard ServiceNow vendor support and maintenance offerings. This procurement was undertaken through the CCS G Cloud 14 Framework Agreement (RM1557.14). The contract is awarded for an initial period of 36 months with option to extend for a further 12 months. Amendment 20/01/2026 - Contract Value amended to include VAT.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8a1c0346-2302-479d-b433-b6f1d55086e9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8ed4dc47-74cf-41d8-98a9-57f083280858
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£1,031,867 £1M-£10M
Lots Value
Not specified
Awards Value
£1,031,867 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
20 Jan 20261 months ago
Submission Deadline
10 Oct 2025Expired
Future Notice Date
Not specified
Award Date
12 Nov 20253 months ago
Contract Period
17 Nov 2025 - 16 Nov 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE INSOLVENCY SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 2HT
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

SPECIALIST COMPUTER CENTRES

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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