Award

DLUHC Freshservice Pro Ticketing Software and Freshservice Enterprise

DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES

This public procurement record has 1 release in its history.

Award

12 Oct 2022 at 10:53

Award Notice
Summary of the contracting process

The Department for Levelling Up, Housing and Communities has recently awarded a contract for the procurement of DLUHC Freshservice Pro Ticketing Software and Freshservice Enterprise. The contract, valued at £121,650 in GBP, falls under the goods category with a selective procurement method. The award was granted to Freshworks Inc., a large-scale supplier based in the United States. The contract period runs from September 8, 2022, to September 7, 2023, providing transparency in procurement processes.

This contract award by the Department for Levelling Up, Housing and Communities offers opportunities for software vendors specialising in software packages and information systems to engage in government procurement. Businesses with expertise in delivering IT solutions related to ticketing software and enterprise services can leverage this contract to expand their market presence. The contract, initiated through a tendering process, involves call-off from a framework agreement, aimed at fostering competition and efficiency in the procurement of software solutions for public sector needs.

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Notice Information

Notice Title

DLUHC Freshservice Pro Ticketing Software and Freshservice Enterprise

Notice Description

The contract has already been awarded and is being published for transparency purposes. Licenses for Freshservice Pro and Freshservice Enterprise.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8acae0ac-e584-4b13-b65c-746b802a71b3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/12738760-9ada-444a-b0c5-89f8649e0730
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£121,650 £100K-£500K
Lots Value
Not specified
Awards Value
£121,650 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Oct 20223 years ago
Submission Deadline
6 Sep 2022Expired
Future Notice Date
Not specified
Award Date
22 Sep 20223 years ago
Contract Period
7 Sep 2022 - 7 Sep 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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