Tender

Behavioural, Insight & Research Customer Lab Specialist Support

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Tender

08 Dec 2017 at 12:04

Tender Notice
Summary of the contracting process

The H M Revenue & Customs (HMRC) is seeking specialist support for its Behavioural, Insight & Research Customer Lab through an open tender process. This procurement, classified under research services, aims to enhance the capability of its Customer Labs located in Shipley and the forthcoming London facility. The tender was published on 8th December 2017, with submissions due by 11th December 2017. The contract value is between £15,000 and £30,000 with an execution period from 8th January to 16th April 2018.

This tender presents a significant opportunity for businesses specialising in qualitative research, training, and capability development. Companies with expertise in delivering innovative research methodologies, as well as those equipped to provide bespoke training and support to research teams, would be particularly well-placed to compete. The open procurement method encourages participation from small and medium-sized enterprises (SMEs) able to showcase their qualifications and innovative approaches in primary fieldwork delivery.

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Notice Information

Notice Title

Behavioural, Insight & Research Customer Lab Specialist Support

Notice Description

HMRC has a long-standing commitment to ensuring its operations and policy decisions are informed by high quality, timely research. This research is largely delivered through external contractors who deliver larger-scale, independent research. HMRC has already launched its Customer Lab in Shipley, near Leeds. A second Lab is likely to open in London in the Spring of 2018. The Labs are considered to be in line with industry best practice - both include space for the delivery of a range of different qualitative research methods, both also include viewing facilities, video-relay equipment and allow for visual and audio recording for the rapid generation of data for analysis. Some staff have experience in fieldwork delivery gathered largely from prior experience working in research agencies, but for most this is fairly outdated. We are therefore in need of some specialist support from a highly experienced qualitative researcher to build our capability in primary fieldwork delivery. The aim of this assignment is to build the capability to researchers within the Client's new Customer Lab function. We require support that is innovative and future-focused, with a strong emphasis on building on the existing research methods, in addition to building capability at different levels across the organisation. Once the contract is awarded, the Contractor must achieve the following objectives: a. Build a sound understanding of the Client's current levels of capability to deliver in-house primary qualitative research. b. Develop a capability building approach that addresses the identified gaps, building capability and confidence in a proportionate, fit-for-purpose way that is cleared with the Head of Customer Research. c. Deliver formal training that builds capability, ensuring that appropriate tools and techniques are developed to help maintain capability over time. d. Provide 1-2-1 coaching and support for a short period to help individual team members proactively consider how they will apply their learning. The overall value of the framework is PS15-30k, and the intention is to run the Framework for 15 weeks with an option to extend further.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8b4b43dd-7ec2-415e-9529-457dbf1b256a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/87ba0fc8-331c-4d1e-b9b3-4ef4e429929f
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£30,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Dec 20178 years ago
Submission Deadline
3 Jan 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
8 Jan 2017 - 16 Apr 2017 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Rohan Pai
Contact Email
rohan.pai@hmrc.gsi.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
SALFORD
Postcode
M60 9LA
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
TLI London
Local Authority
Salford
Electoral Ward
Ordsall
Westminster Constituency
Salford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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