Award

Online Consultation service

NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT

This public procurement record has 1 release in its history.

Award

10 Jun 2025 at 13:23

Award Notice
Summary of the contracting process

The NHS South, Central and West Commissioning Support Unit has successfully completed a procurement process for the provision of an Online Consultation tool, specifically designed to enhance Modernising General Practice for NHS Kent and Medway ICB. This procurement falls under the medical software category and was conducted through a selective call-off process using the CCS G-Cloud 14 Framework, Lot 2 for Cloud software. eConsult Limited has been awarded the contract, valued at approximately £568,499.50, to commence on 1st April 2025 and conclude on 31st March 2028, with potential for a 12-month extension. This process, aimed at servicing the South East region of the United Kingdom, provides a comprehensive digital solution to aid in meeting NHS England's strategic objectives.

This tender presents considerable opportunities for businesses, particularly SMEs focusing on medical software solutions and digital health technologies, to expand their footprint in the healthcare sector. The project aligns with broader efforts to modernise healthcare delivery through technology, offering avenues for innovative service providers to collaborate with public health institutions. The contract, underpinned by a framework agreement, underscores the importance of expertise in cloud-based services, indicating that businesses with capabilities in scalable and compliant digital solutions would be well-placed to engage in this and similar profiles of publicly funded projects.

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Notice Information

Notice Title

Online Consultation service

Notice Description

The NHS England National Commercial and Procurement Hub supported NHS Kent and Medway ICB to place a new contract for the Provision of an Online Consultation tool. NHS Kent and Medway ICB's requirement is for an Online Consultation tool. The solution is required to meet the digital pathways capabilities that support Modernising General Practice (MGP). A call-off process from the CCS G-Cloud 14 Framework (RM1557.14) Lot 2: Cloud software was undertaken in accordance with the G-Cloud 14 buyers guide to identify the most suitable provider to deliver requirements. The contract has been awarded to eConsult Limited. The contract is awarded for an initial period of 24 months with the option to extend for a further 12 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8b5f2d19-64e8-45fa-ba99-3f32ffa07575
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/574361d1-f4db-4dc5-933b-f82422a3c977
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48180000 - Medical software package

Notice Value(s)

Tender Value
£568,499 £500K-£1M
Lots Value
Not specified
Awards Value
£568,499 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
10 Jun 20258 months ago
Submission Deadline
10 Mar 2025Expired
Future Notice Date
Not specified
Award Date
1 Apr 202510 months ago
Contract Period
31 Mar 2025 - 31 Mar 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT
Contact Name
Garry Mitchell
Contact Email
commercial.procurementhub@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
MAIDSTONE
Postcode
ME15 6NB
Post Town
Rochester
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ45 Mid Kent
Delivery Location
TLJ South East (England)
Local Authority
Maidstone
Electoral Ward
High Street
Westminster Constituency
Maidstone and Malling

Supplier Information

Number of Suppliers
1
Supplier Name

ECONSULT HEALTH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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