Award

MHCLG (formerly DLUHC) Freshservice Enterprise for HR - VARIATION

MINISTRY OF HOUSING, COMMUNITIES AND LOCAL GOVERNMENT

This public procurement record has 2 releases in its history.

Award

08 Apr 2025 at 15:09

Award Notice
Award

09 Sep 2024 at 12:53

Award Notice
Summary of the contracting process

The Ministry of Housing, Communities and Local Government (MHCLG), located at Fry Building, 2 Marsham Street, London, has completed the procurement process for additional FreshService Enterprise licences for HR under the contract title "MHCLG Freshservice Enterprise for HR - VARIATION." This procurement falls under the industry category of software package and information systems and pertains to the procurement of goods. The contract value is £1,432.32 GBP and it follows a selective procurement method via a call-off from a framework agreement. The tender period concluded on 28 February 2025, with the contract running from 13 March 2025 to 31 August 2025. Details of the contract award were published on 8 April 2025, with Freshworks Incorporated, a large-scale supplier based in the USA, being the awarded contractor.

This tender offers significant opportunities for small and medium-sized enterprises (SMEs) involved in software and information systems to engage with public sector contracts and enhance their market reach. The selective procurement method employed indicates a streamlined process for businesses already within the framework agreement, making it accessible for qualified suppliers. Freshworks Incorporated's engagement illustrates the potential for overseas companies to secure contracts, promoting competitive participation. Businesses specialising in HR software solutions and scalable enterprise systems would find this tender particularly well-suited to their strengths and capabilities, fostering growth and establishing a foothold within the governmental procurement ecosystem.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

MHCLG (formerly DLUHC) Freshservice Enterprise for HR - VARIATION

Notice Description

Additional FreshService Enterprise licences for MHCLG HR. This variation has already been completed and is being published for transparency purposes.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8ba3ac81-5a4d-4110-97a8-72165edfc64b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9dd137f1-95ef-45ee-8aec-ac4f68f1d7f3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£1,432 Under £100K
Lots Value
Not specified
Awards Value
£108,592 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
8 Apr 202510 months ago
Submission Deadline
28 Feb 2025Expired
Future Notice Date
Not specified
Award Date
20 Aug 20241 years ago
Contract Period
13 Mar 2025 - 31 Aug 2025 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF HOUSING, COMMUNITIES AND LOCAL GOVERNMENT
Additional Buyers

DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-8ba3ac81-5a4d-4110-97a8-72165edfc64b-2025-04-08T16:09:08+01:00",
    "date": "2025-04-08T16:09:08+01:00",
    "ocid": "ocds-b5fd17-8ba3ac81-5a4d-4110-97a8-72165edfc64b",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CPD4128002",
        "title": "MHCLG (formerly DLUHC) Freshservice Enterprise for HR - VARIATION",
        "description": "Additional FreshService Enterprise licences for MHCLG HR. This variation has already been completed and is being published for transparency purposes.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 1432.32,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2025-02-28T17:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2025-03-13T00:00:00Z",
            "endDate": "2025-08-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "goods"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/CkD254kv",
            "name": "Ministry of Housing, Communities and Local Government",
            "identifier": {
                "legalName": "Ministry of Housing, Communities and Local Government",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/CkD254kv"
            },
            "address": {
                "streetAddress": "Fry Building, 2 Marsham Street",
                "locality": "London",
                "postalCode": "SW1P 4DF",
                "countryName": "England"
            },
            "contactPoint": {
                "email": "commercialtenders@communities.gov.uk",
                "telephone": "03034440000"
            },
            "details": {
                "url": "http://www.gov.uk/MHCLG"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-294768",
            "name": "Freshworks Inc.",
            "identifier": {
                "legalName": "Freshworks Inc."
            },
            "address": {
                "streetAddress": "2950 S Delaware St Ste 201 San Mateo CA 94403 US"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "GB-CFS-314527",
            "name": "Freshworks Incorporated",
            "identifier": {
                "legalName": "Freshworks Incorporated"
            },
            "address": {
                "streetAddress": "2950 S Delaware Street Suite 201 San Mateo California 94403 United States of America"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/CkD254kv",
        "name": "Ministry of Housing, Communities and Local Government"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-8ba3ac81-5a4d-4110-97a8-72165edfc64b-1",
            "status": "active",
            "date": "2024-08-21T00:00:00+01:00",
            "datePublished": "2024-09-09T13:53:24+01:00",
            "value": {
                "amount": 107160,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-294768",
                    "name": "Freshworks Inc."
                }
            ],
            "contractPeriod": {
                "startDate": "2024-08-31T00:00:00+01:00",
                "endDate": "2025-08-30T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/4fb6ea2a-e7b2-479c-8e5a-1ec53a6754d2",
                    "datePublished": "2024-09-09T13:53:24+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "contractSigned",
                    "description": "Redacted version of signed contract",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/65c8dfbd-e0fb-458b-992f-290367808bc5",
                    "format": "application/pdf"
                }
            ]
        },
        {
            "id": "ocds-b5fd17-8ba3ac81-5a4d-4110-97a8-72165edfc64b-2",
            "status": "active",
            "date": "2025-04-08T00:00:00+01:00",
            "datePublished": "2025-04-08T16:09:08+01:00",
            "value": {
                "amount": 1432.32,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-314527",
                    "name": "Freshworks Incorporated"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-03-13T00:00:00Z",
                "endDate": "2025-08-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "3",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/9dd137f1-95ef-45ee-8aec-ac4f68f1d7f3",
                    "datePublished": "2025-04-08T16:09:08+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "4",
                    "documentType": "contractSigned",
                    "description": "Redacted version of signed contract variation",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/d728a899-51c5-4596-8b7f-90790ccec19a",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}