Planning

User Research Participant Recruitment for DWP Digital

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 2 releases in its history.

Planning

16 Sep 2025 at 15:34

Market Engagement Notice
Planning

16 Sep 2025 at 15:31

Market Engagement Notice
Summary of the contracting process

The Department for Work and Pensions (DWP) is initiating a procurement process described as "User Research Participant Recruitment for DWP Digital." This process is currently in the planning stage, with the aim of gathering market insights regarding the recruitment of user research participants for DWP Digital services. The procurement is classified under the information technology services industry, with operations based in the United Kingdom. A key date to note is the deadline for submitting responses to the Request for Information (RFI) on 3rd October 2025 by 12 pm. An engagement session is scheduled for 22nd September 2025, which will be held virtually via Microsoft Teams, providing potential suppliers with an overview of the requirements and an opportunity to engage directly with DWP representatives.

This tender provides a promising opportunity for businesses specialising in participant recruitment and IT services to engage in pivotal market engagement with a leading UK government department. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, given the suitability criteria set by DWP. The RFI phase allows interested businesses to align their services with DWP’s requirements and influence the core aspects of the impending formal procurement exercise. Engaging in this process could not only foster growth by securing a government contract but also establish long-term relationships for future collaborations within the public sector.

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Notice Information

Notice Title

User Research Participant Recruitment for DWP Digital

Notice Description

Context The Department for Work & Pensions (DWP) is undertaking market research to understand technical capability and capacity to recruit User Research Participants for DWP Digital. The attached document sets out some detail about the Department's requirement and the context within which the service will operate. Disclaimer This RFI does not commit the DWP to undertaking any formal procurement activity. This RFI is a means through which the DWP can test their current thinking with the market and obtain appropriate market feedback. Participation, or non-participation, in this RFI will not favour, disadvantage, or preclude any parties who receive the RFI in any subsequent procurement activity. The information contained in this RFI may change prior to any future market competition. DWP reserves the right to cancel or amend any future requirement or commercial competition opportunity. Please note that any information provided in response to this RFI may be shared with other UK Government departments for the purpose of market analysis and procurement planning and will be handled in line with applicable data protection and freedom of information requirements. Where you consider any information provided to be commercially sensitive, please clearly identify it and provide a brief explanation. Key dates DWP will be holding a market engagement session on Monday 22nd September 2025 between 3-4pm, to provide interested suppliers with an overview of our requirements and to provide an opportunity to ask any questions. The session will be held via Microsoft Teams, interested parties should register their interest for the session by contacting cddigital.ucwa@dwp.gov.uk and we will share the meeting invitation link with you. Following the event and once DWP has received responses to the RFI, it is expected that a procurement process will be undertaken in October 2025 through a CCS Agreement with a view to awarding a contract to start in January 2026. Response All queries and submissions should be submitted to the following email address: cddigital.ucwa@dwp.gov.uk Suppliers may also submit clarification questions to the email stated above, the deadline for clarification questions is 26/09/2025. DWP will endeavour to answer all clarification questions in a timely manner. The deadline for submitting an RFI response is 03/10/2025 at 12pm. Additional information: The Market Engagement session will be held on Monday 22nd September at 3pm via Microsoft Teams. If you would like an invitation to the event, please request the link by emailing cddigital.ucwa@dwp.gov.uk. Deadline for you to respond to the RFI questions is Friday 3rd October at 12pm.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8bb2191e-6d9b-4d5f-8a92-2ed80fb13bba
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/099b5292-688b-4d16-853e-b2da79457004
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
16 Sep 20255 months ago
Submission Deadline
Not specified
Future Notice Date
3 Oct 2025Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Not specified
Contact Email
cddigital.ucwa@dwp.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1H 9DA
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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