Award

Understanding Customer Behaviours During Participation of the Trial of Help to Save

H M REVENUE & CUSTOMS

This public procurement record has 2 releases in its history.

AwardUpdate

11 Jun 2018 at 11:32

Award

11 Jun 2018 at 10:54

Summary of the contracting process

The public procurement process was conducted by H M Revenue & Customs for the tender titled "Understanding Customer Behaviours During Participation of the Trial of Help to Save." This research project falls within the industry category of research and development services, specifically aiming to explore customer experiences and behaviours related to the Help to Save initiative. The tender was initiated using a selective procurement method and involved a competitive procedure with negotiation. The tender period ended on 20th April 2018, with the contract period commencing from 23rd May 2018 and concluding on 30th September 2018. The total value of the contract is approximately £43,200.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in market research and consultancy services, particularly those with expertise in qualitative research. Businesses aiming to expand their portfolio in the public sector could benefit from this contract, as it requires understanding customer perspectives, which is critical for service improvement. Additionally, firms with capabilities in conducting surveys, interviews, and focus groups, as well as those familiar with government contracts, would be well-placed to compete for similar future opportunities.

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Notice Title

Understanding Customer Behaviours During Participation of the Trial of Help to Save

Notice Description

Assignment under the Market Research MR130001 Agreement Contract. This qualitative research will explore customer experiences and behaviours during participation of the trial of Help to Save. It will seek to understand customers' perceptions of and experiences of participation, and any barriers to saving through the scheme, exploring how these could be mitigated. The findings will be used to improve the Help to Save service.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8bf546fc-a636-482c-8305-8d844e5d5756
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cc94cc4b-1b1a-4890-9410-df606970f664
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Selective
Procurement Method Details
Competitive procedure with negotiation (above threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services


CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£43,200 Under £100K
Lots Value
Not specified
Awards Value
£43,200 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
11 Jun 20187 years ago
Submission Deadline
20 Apr 2018Expired
Future Notice Date
Not specified
Award Date
19 Apr 20187 years ago
Contract Period
22 May 2018 - 30 Sep 2018 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CANARY WHARF LONDON
Postcode
E14 5AB
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified

Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
2
Supplier Names

KANTAR

KANTAR PUBLIC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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