Planning

Customer Digital Services - Consultancy prior notification

THIRTEEN HOUSING GROUP LIMITED

This public procurement record has 2 releases in its history.

Planning

26 May 2022 at 15:41

Market Engagement Notice
Planning

26 May 2022 at 14:34

Market Engagement Notice
Summary of the contracting process

Thirteen Housing Group Limited is currently planning a procurement process titled "Customer Digital Services - Consultancy prior notification" aimed at enhancing its customer service capabilities through software consultancy services. The initiative is focused on developing a Proof-of-Concept (PoC) solution that will streamline and automate service delivery, enabling improved insights into customer interactions. Key dates include an engagement end date set for 8th June 2022, with the procurement process located in the North East of England. The project is currently in the planning stage, with potential suppliers invited to express interest and participate via the Thirteen Housing Group’s procurement portal.

This tender presents significant opportunities for businesses specialising in software consultancy services, particularly those with innovative solutions for customer relationship management and engagement automation. Companies that are adept at integrating user-friendly technology and enhancing user experience would be well-suited to compete. Given the buyer’s focus on appoint-based working and data-driven insights, there is scope for small and medium-sized enterprises (SMEs) to bring agile and personalised solutions to a co-operative working relationship, thus fostering growth in the competitive public procurement landscape.

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Notice Information

Notice Title

Customer Digital Services - Consultancy prior notification

Notice Description

Thirteen Housing Group are seeking a Proof-of-Concept (PoC) solution to underpin the plan to further streamline and automate the customer service offer which will ultimately gain additional insight from the customer allowing us to improve the offer whilst automating the process. Thirteen is actively seeking a provider of appointment-based case management services. Looking to streamline and automate the current offer, but having the added benefit of improved planning and resource allocation for the customer services directorate. Increasing the use of our digital platforms to manage a range of customer services allowing us the time to improve the customer experience, improve our management information and insight and drive greater efficiency through the implementation of a standardised appointment-based case management solution. This in turn will increase the transparency on workload, highlighting any peaks and troughs in performance and capacity. A key focus at this stage is on User Experience (UX) and automating the process for the user (be that a customer or a colleague) as far as is feasible whilst also making sure that we gather the right data. It could involve artificial intelligence to drive the user through a range of options and should be an intuitive solution that requires little training or hand holding for the user. We are looking to work in collaboration with a company that will understand not only the benefits to Thirteen as an organisation, but to the housing sector as a whole, in order to develop a solution to harness the delivery of a single process for managing customer requests for a variety of services. This will empower customers to define what they need and choose their appointment slots, it will allow colleagues to see their workload and provide a consistent, repeatable service, while allowing managers oversight of caseloads, actions and customer experience. To express an interest and access documents once the quotation has been published you will need to be registered on our procurement portal: https://in-tendhost.co.uk/thirteengroup/aspx/Home

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8cd2ccf4-d4f0-430e-a94e-941fc3857d2f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c73fb4b9-d459-4995-bd80-51d98151b876
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72266000 - Software consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
26 May 20223 years ago
Submission Deadline
Not specified
Future Notice Date
8 Jun 2022Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THIRTEEN HOUSING GROUP LIMITED
Contact Name
Not specified
Contact Email
procurement@thirteengroup.co.uk
Contact Phone
Not specified

Buyer Location

Locality
MIDDLESBROUGH
Postcode
TS2 1QG
Post Town
Cleveland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC3 Tees Valley
Small Region (ITL 3)
TLC32 South Teesside
Delivery Location
TLC North East (England)
Local Authority
Middlesbrough
Electoral Ward
Central
Westminster Constituency
Middlesbrough and Thornaby East

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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