Notice Information
Notice Title
GB-St Helens: Contract Award Notice - Netcall Contact Centre Software
Notice Description
Call of contract via the NHS SBS Framework (Ref: SBS10175) for the provision of the Netcall Liberty Converse contact centre system to support customer communications, including telephony, digital channels, and workflow management.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-8d240b41-41fc-45c2-8a44-c1407472dbaa
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/d74e545e-d22a-4e90-9243-9576666a1b3e
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72268000 - Software supply services
Notice Value(s)
- Tender Value
- £620,640 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- £620,640 £500K-£1M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 10 Dec 20252 months ago
- Submission Deadline
- 16 Nov 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 17 Nov 20253 months ago
- Contract Period
- 18 Nov 2025 - 17 Nov 2029 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- TORUS62 LIMITED
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- ST HELENS
- Postcode
- WA9 1LD
- Post Town
- Warrington
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD7 Merseyside
- Small Region (ITL 3)
- TLD71 East Merseyside
- Delivery Location
- TLD North West (England)
-
- Local Authority
- St. Helens
- Electoral Ward
- Peasley Cross & Fingerpost
- Westminster Constituency
- St Helens South and Whiston
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/d74e545e-d22a-4e90-9243-9576666a1b3e
10th December 2025 - Awarded contract notice on Contracts Finder -
https://www.delta-esourcing.com/delta/respondToList.html?noticeId=1000256950
Please follow this link to view the notice.
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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