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CPU 8239 - Housing Services Automated Dialler

Nottingham City Council

This public procurement record has 1 release in its history.

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07 Oct 2026 at 11:54

Award Notice
Summary of the contracting process

Nottingham City Council procured a cloud-hosted automated outbound dialler for its Housing Services and Housing Rents function. The service supports tenant engagement about rent accounts and arrears through automated voice calls and SMS. It includes campaign management, routing responses to relevant Council officers, reporting and analytics, and integration with the Council’s existing housing systems. Delivery is for Nottingham City Council in Nottingham, England. This is a housing-focused software service, rather than a general-purpose communications system: suppliers need to support the Council’s rent and arrears engagement activities and connect the dialler with its housing systems.

The procurement is complete and was awarded to Voicescape Limited on 29 March 2026. The Council made a call-off from Crown Commercial Service’s G-Cloud 14 framework, under its cloud software lot, after assessing suitable services on the framework. The initial contract runs from 30 March 2026 to 29 March 2027, with three further extension periods of up to 12 months each. The first-year annual licence fee and awarded value are £80,000 excluding VAT, based on 23,500 properties. Charges for each extension are calculated under the contractual pricing mechanism: the previous year’s annual licence fee plus RPI and 2.9%. The process was assessed through the framework; the source does not describe separate scoring criteria.

This award demonstrates demand from Nottingham City Council for a cloud dialler tied to housing rent and arrears work, sized around tenant communications across 23,500 properties. A credible competitor for a comparable requirement would need a proven automated outbound voice and SMS service, with tools to manage campaigns, route interactions to housing officers, and provide useful reporting and analytics. Integration with existing housing systems is central to the requirement, as is supporting tenant engagement specifically about rent accounts and arrears. The selected supplier was assessed through a G-Cloud 14 call-off, so familiarity with supplying cloud software through this framework route would be commercially relevant. Small and medium-sized enterprises and voluntary, community and social enterprises were marked as suitable for the procurement.

How relevant is this notice?

Notice Information

Notice Title

CPU 8239 - Housing Services Automated Dialler

Notice Description

Nottingham City Council has awarded a call-off contract under Crown Commercial Service G-Cloud 14 (RM1557.14), Lot 2 - Cloud Software, for the provision of a cloud-hosted automated outbound dialler solution for the Council's Housing Services / Housing Rents function. The solution supports automated tenant engagement in relation to rent accounts and arrears through outbound voice and SMS communications, including campaign management, routing to relevant officers, reporting and analytics, and integration with the Council's existing housing systems. The contract has been awarded to Voicescape Limited following assessment of suitable services available through G-Cloud 14. The initial contract term is 12 months from 30 March 2026 to 29 March 2027, with provision for three further periods of up to 12 months. The Year 1 annual licence fee is PS80,000 excluding VAT. Pricing is based on 23,500 properties. Charges for any extension period are subject to the contractual pricing mechanism of the previous year's annual licence fee plus RPI and 2.9% . This is an award notice only and the opportunity is not open for applications.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8dc976ac-9c18-4053-ba14-3445818b066c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/de4c5bd1-0931-4376-9191-4dcc236ffcf1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£80,000 Under £100K
Lots Value
Not specified
Awards Value
£80,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Oct 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
29 Mar 20266 months ago
Contract Period
30 Mar 2026 - 29 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Nottingham City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NOTTINGHAM
Postcode
NG2 3NG
Postcode Area
Nottingham
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF14 Nottingham
Delivery Location
TLF East Midlands (England)
Local Authority
Nottingham
Electoral Ward
Castle
Westminster Constituency
Nottingham East

Supplier Information

Number of Suppliers
1
Supplier Name

VOICESCAPE LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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