Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Revenues & Benefits System Backlog Support

Royal Borough of Kensington and Chelsea

This public procurement record has 1 release in its history.

Award

23 Oct 2026 at 17:30

Award Notice
Summary of the contracting process

The Royal Borough of Kensington and Chelsea commissioned specialist support for its Revenues and Benefits service. The work is to tackle outstanding cases by triaging them, processing them and managing the backlog, helping the Council deliver its revenues and benefits functions promptly and effectively. This is a service requirement involving experienced support resources, rather than the supply of a specified product or a programme of software development. The work is delivered in London and supports the Council’s own service operations. The procurement sits within IT support services, but its practical focus is casework and backlog reduction for Revenues and Benefits. The appointed supplier is NEC Software Solutions UK Limited.

The procurement is complete and the contract was awarded to NEC Software Solutions UK Limited on 24 September 2026. It used a selective, restricted procedure through the RM6259 Vertical Application Solutions Framework. The awarded value is £823,200. The contract period runs from 25 September 2026 to 25 January 2027, matching the stated initial four-month service period. The original tender deadline was 24 September 2026. The contract description also allowed for extensions in any period up to a further 14 months. The published procurement value and award value are both £823,200. The process records the supplier and award outcome; no separate evaluation weighting or award-scoring basis is stated in the supplied details.

For suppliers considering comparable Revenues and Benefits support for this Council, the award indicates demand for specialist resources able to work directly through a service backlog: triaging, processing and managing outstanding cases. Credible competitors would need to provide experienced people who can support the Council’s operational delivery and reduce case backlogs, rather than offer general IT services alone. The work was awarded through a selective route using the Vertical Application Solutions Framework, so familiarity with this framework route would be commercially relevant. The procurement was not identified as suitable for SMEs or voluntary, community and social enterprises. No particular professional accreditation, software platform or additional technical qualification is identified in the available requirement.

How relevant is this notice?

Notice Information

Notice Title

Revenues & Benefits System Backlog Support

Notice Description

The contract is for the provision of specialist support services to the Council's Revenues and Benefits service for a period of 4 months with the option to extend in any period up to a further 14 months. This contract has been awarded under the RM6259 - Vertical Application Solutions Framework (GCA). The appointed supplier will provide experienced resources to undertake the triaging, processing and management of outstanding cases, supporting the reduction of service backlogs and contributing to the timely and effective delivery of Revenues and Benefits functions.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8e03da5a-f480-427e-b3f1-5d30a49c3bc9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/94eaf3e2-43c7-4fb3-8f4f-bc0dcb48c0af
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£823,200 £500K-£1M
Lots Value
Not specified
Awards Value
£823,200 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
23 Oct 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
24 Sep 20261 months ago
Contract Period
25 Sep 2026 - 25 Jan 2027 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Royal Borough of Kensington and Chelsea
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW11 4AY
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI34 Wandsworth
Delivery Location
TLI London
Local Authority
Wandsworth
Electoral Ward
Battersea Park
Westminster Constituency
Battersea

Supplier Information

Number of Suppliers
1
Supplier Name

NEC Software Solutions UK Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...