Notice Information
Notice Title
Provision of UK Customer Satisfaction Index Report
Notice Description
The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually. DVLA has purchased bespoke analysis from this report previously and uses the data to benchmark against other organisations. DVLA will continue to need to have sight of its position within the range of Public Services National Organisations, as well as seeing the top 30 for website, non-website, and overall services. 12 month Extension called off.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-8e6ddd3a-0e88-47f2-b59b-666d88f5f5f4
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/fad242c3-5093-4810-9948-28f589f80f50
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Direct
- Procurement Method Details
- Single tender action (below threshold)
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
73 - Research and development services and related consultancy services
-
- CPV Codes
73000000 - Research and development services and related consultancy services
Notice Value(s)
- Tender Value
- £50,040 Under £100K
- Lots Value
- Not specified
- Awards Value
- £41,700 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 19 Aug 20256 months ago
- Submission Deadline
- 15 Jul 2024Expired
- Future Notice Date
- Not specified
- Award Date
- 22 Jul 20241 years ago
- Contract Period
- 31 Jul 2024 - 31 Jul 2026 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- DVLA - DRIVER & VEHICLE LICENSING AGENCY
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- SWANSEA
- Postcode
- SA6 7JL
- Post Town
- Swansea
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL4 Mid and South West Wales
- Small Region (ITL 3)
- TLL43 Swansea
- Delivery Location
- TLL Wales
-
- Local Authority
- Swansea
- Electoral Ward
- Mynydd-bach
- Westminster Constituency
- Swansea West
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/fad242c3-5093-4810-9948-28f589f80f50
29th July 2024 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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