Award

South Cambridgeshire District Council - Reporting Solution for Microsoft Teams Direct Routing

SOUTH CAMBRIDGESHIRE DISTRICT COUNCIL

This public procurement record has 2 releases in its history.

Award

17 Jul 2023 at 15:15

Award Notice
Tender

13 Dec 2022 at 16:31

Tender Notice
Summary of the contracting process

The South Cambridgeshire District Council has awarded a contract for a reporting solution for Microsoft Teams Direct Routing. The procurement process was initiated through a tender, and the contract falls under the services category with a classification code for a statistical software package. The tender period ended on 20th December 2022, and the contract period is from 6th March 2023 to 31st March 2023. Code Software UK Ltd was awarded the contract, valued at 0 GBP, with a start date of 7th August 2023. The solution will be used for call queue team reporting and management.

This tender by the South Cambridgeshire District Council for a reporting solution presents an opportunity for businesses providing statistical software packages and reporting solutions to enhance their market presence. Small and medium-sized enterprises (SMEs) with experience in delivering turnkey solutions for reporting and data analysis would be well-suited to compete. Businesses offering managed services for reporting with capabilities such as real-time data presentation and dashboard visualizations may find this tender appealing due to the scope and specific requirements outlined by the Council.

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Notice Information

Notice Title

South Cambridgeshire District Council - Reporting Solution for Microsoft Teams Direct Routing

Notice Description

Overview A reporting solution is required for Microsoft Teams Direct Routing. The reporting solution must be able to provide detailed reports for MS Teams Auto Attendants, Call Queues & Individual Teams Telephony Users for both internal & PSTN calls. Solution Capabilities The solution must be able to report on the following statistics: Call Volumes, Call Duration, Queue Wait Times, Presence of Queue Members, Caller ID, Abandoned Calls, Missed Calls, Start-time/End-time, Visualisations of Call Legs (on-hold/presented/answered) Data Presentation Historical/Real-time Data must be presentable in pre-configured dashboards, as well as exportable to Excel. Reports must be able to be scheduled. Accessibility The solution will be used by Call Queue Team owners, Team Leaders & the Management team. Ideally, we are looking for a managed service that once set up will allow the users of the system to serve themselves for any reporting needs, without having to rely on the Council's Shared IT Service for any regular data transfers. The Councils are therefore looking for a suitably qualified and experienced supplier to provide this reporting solution. The solution must be already in existence and a turnkey solution, being a commercially off the shelf solution.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8e9db61b-d7a4-4812-bf09-13da5dd77eac
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b4c6befe-9768-4fdb-ab97-676879082628
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48463000 - Statistical software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jul 20232 years ago
Submission Deadline
20 Dec 2022Expired
Future Notice Date
Not specified
Award Date
16 Jul 20232 years ago
Contract Period
6 Aug 2023 - 30 Jun 2026 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTH CAMBRIDGESHIRE DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CAMBOURNE
Postcode
CB23 6EA
Post Town
Cambridge
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH42 Cambridgeshire CC
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
South Cambridgeshire
Electoral Ward
Cambourne
Westminster Constituency
St Neots and Mid Cambridgeshire

Supplier Information

Number of Suppliers
1
Supplier Name

CODE SOFTWARE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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