Award

Revenues & Benefits IT processing core system

LONDON BOROUGH OF WALTHAM FOREST

This public procurement record has 1 release in its history.

Award

27 Jan 2026 at 14:59

Award Notice
Summary of the contracting process

The London Borough of Waltham Forest has completed a direct award procurement process to select Capita Business Services Ltd as the supplier for a "Revenues & Benefits IT processing core system". This IT services tender, classified under the CPV code 72000000, was intended to enhance the processing of various revenue and benefits functions within the borough, including Council Tax, Business Rates, and Housing Benefits among other services. The contract, which starts on 1st September 2025 and ends on 31st August 2032, is aimed at improving administrative efficiencies across multiple channels and has a delivery location in England, United Kingdom.

This procurement presents significant business growth opportunities for companies specialising in IT services, particularly those with capabilities in consulting, software development, and support. Large-scale IT service providers may find this contract particularly suitable due to its extensive scope and the complexity of services required. Although the direct award process limits competition, understanding the needs of public sector organisations like the London Borough of Waltham Forest could position businesses strategically for future tenders in the region.

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Notice Information

Notice Title

Revenues & Benefits IT processing core system

Notice Description

Revenues & Benefits software solution is the primary IT system that support the full end-to-end administration of, via wide ranging functions and processes across multiple contact channels, resident accounts & cases within the borough for: * billing, collection and enforcement for Council Tax, National Non-Domestic Rate (Business Rates), Business Improvement Districts (BIDs), Housing Benefit Overpayments * entitlement, assessment, and payment of Housing Benefit, Council Tax Support, Discretionary Housing Payment, Discretionary Council Tax Hardship and Local Welfare Assistance * entitlement assessment of Free School Meals Customer Resolution Centre and Business Support staff access MRI Revenues & Benefits on a permissioned basis for a subset of administration activities specific to their own roles & responsibilities.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8ead5d6c-c0f5-4545-9dcf-443bdfc3bc51
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2fa56aa6-a1d3-455b-8216-301cc3eacad4
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Jan 20263 weeks ago
Submission Deadline
15 Apr 2024Expired
Future Notice Date
Not specified
Award Date
28 Aug 20255 months ago
Contract Period
31 Aug 2025 - 31 Aug 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF WALTHAM FOREST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WALTHAMSTOW
Postcode
E17 4JF
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI53 Redbridge and Waltham Forest
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Waltham Forest
Electoral Ward
Chapel End
Westminster Constituency
Walthamstow

Supplier Information

Number of Suppliers
1
Supplier Name

CAPITA BUSINESS SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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