Tender

Customer Services AI Agent

DONCASTER MBC

This public procurement record has 1 release in its history.

Tender

05 Feb 2020 at 14:17

Tender Notice
Summary of the contracting process

The Doncaster Metropolitan Borough Council (Doncaster MBC) is seeking proposals for the "Customer Services AI Agent" project, aimed at procuring an AI solution to enhance calls and customer contact. This procurement falls under the software package and information systems category, with a budget of £50,000. The tender is currently in the active stage and will close on 28 February 2020. The contract is anticipated to commence on 10 March 2020 and will span two years, concluding on 10 March 2022. The location for this procurement is Yorkshire and the Humber, United Kingdom, and the process is being conducted via an open procedure.

This tender represents an opportunity for small and medium-sized enterprises (SMEs) specialising in software and AI solutions to expand their business. Companies that excel in customer service technology or have experience in developing AI applications for public sector organisations will find this tender particularly suitable. Engaging with the Doncaster MBC can facilitate broader market reach and strengthen partnerships within the local government sector.

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Notice Information

Notice Title

Customer Services AI Agent

Notice Description

This is to procure a AI solution to help with Calls and Customer Contact.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8eb5726a-1cbc-4fb6-802c-3aa8157a50fd
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/115225fd-7134-4084-bd8f-38f4b63a20da
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£50,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Feb 20206 years ago
Submission Deadline
28 Feb 2020Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
10 Mar 2020 - 10 Mar 2022 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DONCASTER MBC
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DONCASTER
Postcode
DN1 3BU
Post Town
Doncaster
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE35 Doncaster
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Doncaster
Electoral Ward
Town
Westminster Constituency
Doncaster Central

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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