Award

Managing Customer Contact, Licence Applications, Casework and Code Modifications

WATER SERVICES REGULATION AUTHORITY (OFWAT)

This public procurement record has 1 release in its history.

Award

26 Feb 2020 at 14:58

Summary of the contracting process

The recent procurement process involves the Water Services Regulation Authority (Ofwat) seeking solutions for managing customer contact, licence applications, casework, and code modifications under the title "Managing Customer Contact, Licence Applications, Casework and Code Modifications". This tender falls within the general management consultancy services category and is addressed to suppliers in both the West Midlands and London. The procurement method used is selective, and the contract, valued at £175,000, was awarded on 22 October 2019, with the contract period spanning from 28 October 2019 to 27 October 2020. The tender period concluded on 11 September 2019, marking significant key dates within this process.

This tender presents an excellent opportunity for small to medium-sized enterprises (SMEs) specialising in consultancy and application systems to engage with a prominent regulatory body. Businesses with expertise in customer service solutions, case management, and system modifications would be particularly well-suited to compete. The ability to provide tailored services that align with Ofwat's requirements could significantly enhance business growth prospects in the competitive public procurement landscape.

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Notice Title

Managing Customer Contact, Licence Applications, Casework and Code Modifications

Notice Description

RM3821 - Data & Application Solutions Installation of a customer contact, licence applications,casework and code mofifications system Additional information: For Further Information,please contact procurement@ofwat.gov.uk

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8eb58c08-00fd-4dcb-845c-ea7af550d158
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/804b6ab7-b98e-464b-9eac-e0f2029b84df
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79411000 - General management consultancy services

Notice Value(s)

Tender Value
£175,000 £100K-£500K
Lots Value
Not specified
Awards Value
£175,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Feb 20205 years ago
Submission Deadline
11 Sep 2019Expired
Future Notice Date
Not specified
Award Date
21 Oct 20196 years ago
Contract Period
28 Oct 2019 - 27 Oct 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
WATER SERVICES REGULATION AUTHORITY (OFWAT)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B5 4UA
Post Town
Birmingham
Country
England

Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England), TLI London

Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

BRAMBLE HUB

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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