Award

CRM Web and AI Platform

HALTON BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

28 Jan 2025 at 13:20

Award Notice
Summary of the contracting process

Halton Borough Council has completed the procurement process for a "CRM Web and AI Platform" under the industry category of IT services: consulting, software development, Internet, and support. This contract, valued at £489,855, encompasses the North West region of the United Kingdom. The procurement process utilised a selective method, specifically a call-off from a framework agreement. The tendering period ended on 1st January 2025, with the contract scheduled to commence on 10th February 2025, lasting until 9th February 2026. Notably, the awarded contract was for a direct award issued on 28th January 2025.

This tender presents significant opportunities for businesses involved in IT services, particularly those specialising in CRM platforms and AI solutions. SMEs and VCSEs are particularly well-suited to compete for similar tenders, given the suitability criteria outlined by the contracting authority. The successful bidder, Phoenix Software Limited, exemplifies the potential for SMEs to secure substantial government contracts, fostering business growth and development in the technology sector.

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Notice Information

Notice Title

CRM Web and AI Platform

Notice Description

CRM Web and AI Platform

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-8f3af34b-5021-42f0-aa94-db8542e08d7a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8755bbbd-f270-4f23-b78b-f642f8869f62
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£489,855 £100K-£500K
Lots Value
Not specified
Awards Value
£489,855 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
28 Jan 20251 years ago
Submission Deadline
1 Jan 2025Expired
Future Notice Date
Not specified
Award Date
28 Jan 20251 years ago
Contract Period
10 Feb 2025 - 9 Feb 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HALTON BOROUGH COUNCIL
Contact Name
Pauline Lowe
Contact Email
pauline.lowe@halton.gov.uk
Contact Phone
0151 511 8369

Buyer Location

Locality
WIDNES
Postcode
WA8 7QF
Post Town
Warrington
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD71 East Merseyside
Delivery Location
TLD North West (England)
Local Authority
Halton
Electoral Ward
Central & West Bank
Westminster Constituency
Widnes and Halewood

Supplier Information

Number of Suppliers
1
Supplier Name

PHOENIX SOFTWARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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