Award

GB-Hemel Hempstead: Out of Hours Contract

HIGHTOWN HOUSING ASSOCIATION LTD

This public procurement record has 1 release in its history.

Award

30 Jan 2020 at 16:31

Award Notice
Summary of the contracting process

The procurement process involves Hightown Housing Association Ltd, which is seeking services under the title "GB-Hemel Hempstead: Out of Hours Contract." This opportunity falls within the Repair and Maintenance Services category and is located in Hemel Hempstead, East of England, UK. The procurement method used is an open procedure, and while the contract is currently active, the key dates include a contract duration from 13 January 2020 to 12 January 2023, with an initial tender period that ended on 19 December 2019. The total contract value is £9,000.

This tender presents a significant opportunity for small to medium enterprises (SMEs) that specialise in call handling and maintenance services. Businesses adept in managing emergency call responses in the repairs and maintenance sector would find this contract particularly suited to their capabilities. With an expectation of approximately 250 calls per month, firms that can efficiently manage variable call volumes throughout different seasons may benefit greatly from successfully bidding for this contract.

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Notice Information

Notice Title

GB-Hemel Hempstead: Out of Hours Contract

Notice Description

The current Out of Hours call handling service contract has now expired and therefore a tender opportunity has arisen to provide this service to Hightown. An average number of 250 inbound calls are dealt with per month (approx. 220 in the summer months, rising to 380 in winter), over a 12 month period of a repairs and maintenance nature. There are currently in the region of 4781 dwellings plus associated communal blocks which the service will cover for repairs and maintenance emergency calls. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-91144304-582c-40ae-bf1b-a176e35d9768
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/280266f4-4415-499d-9bb9-27a990392a6b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50000000 - Repair and maintenance services

Notice Value(s)

Tender Value
£9,000 Under £100K
Lots Value
Not specified
Awards Value
£9,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
30 Jan 20206 years ago
Submission Deadline
19 Dec 2019Expired
Future Notice Date
Not specified
Award Date
19 Dec 20196 years ago
Contract Period
13 Jan 2020 - 12 Jan 2023 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HIGHTOWN HOUSING ASSOCIATION LTD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HEMEL HEMPSTEAD
Postcode
HP2 4XH
Post Town
Hemel Hempstead
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH27 South West Hertfordshire
Delivery Location
Not specified
Local Authority
Dacorum
Electoral Ward
Adeyfield East
Westminster Constituency
Hemel Hempstead

Supplier Information

Number of Suppliers
1
Supplier Name

PINNACLE CONNECT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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