Tender

Call Centre Services

CONSUMER COUNCIL FOR WATER

This public procurement record has 1 release in its history.

Tender

12 Sep 2018 at 12:54

Tender Notice
Summary of the contracting process

The Consumer Council for Water has initiated a tender for "Call Centre Services" aimed at providing inbound telephony and complaint handling services. This procurement falls within the services industry and is notably located in various regions across the United Kingdom, including North East, North West, and London. The tender is currently at the active stage of procurement, with a submission deadline set for 2nd October 2018. This contract, valued at £146,000, will commence on 1st November 2018 and will last until 31st October 2022. The procurement method employed is an open procedure, designed for suppliers below a certain financial threshold.

This tender presents significant opportunities for businesses specialising in call centre operations and related services. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are encouraged to submit bids. The ability to manage high volumes of inbound enquiries, particularly during peak times, will be crucial for contenders. The successful contractor can expect to build a strong working relationship with the Consumer Council for Water, potentially leading to future contracts and growth opportunities within the public sector.

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Notice Information

Notice Title

Call Centre Services

Notice Description

CCWater is looking to place a call-off contract with a single supplier for the provision of inbound telephony, complaint and enquiry handling services to cover the overflow of inbound enquiries on occasions when demand exceeds our normal capacity to handle case load within our target closure periods. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-91b5266f-bebd-4256-9a70-2293bac51f3e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/156f5b98-12b4-4d15-adba-b70caf22bca7
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£146,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Sep 20187 years ago
Submission Deadline
2 Oct 2018Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Nov 2018 - 31 Oct 2022 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CONSUMER COUNCIL FOR WATER
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B2 4AJ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales
Local Authority
Birmingham
Electoral Ward
Ladywood
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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